The Inn by Ilawu

Service was very good but the problem was electricity we ended up bathing with cold water, air con n tv was not working

The staff is well trained in terms of customer care from the reception to the restaurant staff. People are well mannered , attend you with and a smile and respect

I recently stayed at Ilawu Inn and had a wonderful experience. The staff was friendly and welcoming, making me feel right at home. The room was clean, comfortable and well-equipped. the breakfast was a highlight with a variety of fresh options to choose from in a lovely dining area. The location is convenient for exploring the city. I would recommend IIawu Inn for anyone looking for a place to stay away from home.

The reception received us in a warm and friendly manner,the room was exceptional with A/C. 10/10, xx

I was given bank details to pay online for 2 nights (8th to 9th November 2024) which I did pay ZAR 1,400. On arrival on the night of 8th November, the receptionist informed me the money did not reflect on their account. Tired as I was travelling from Botswana, I had to make another payment using my credit card amounting to ZAR 1,000-fair enough for me by then. They promised to refund me accordingly. Once I got back to Botswana I contacted FNB (bank) and they gave me the proof of payment and the funds tracker (showing that the Hotel was deposited on the 29th November 2024). The Hotel have since told me they cannot assist me further, let alone to track the payment with their bank-Nedbank to investigate the transaction, given the fund tracker I gave them. I am disappointed in the way the matter was handled and I am still left with questions.

Good location, but the infrastructure/ furniture in the rooms is getting old, on my return from my business the other day i met the biggest roach ive ever seen, the rooms need deep cleaning. and the bedding that i used, you could see it had been used several times by other guests.