Premier Inn Pickering

Super clean hotel and excellent food, staff really friendly and helpful with our problem with duplicated payments will definitely book again

We were booked in without any issues,and organised with the receptionist 2 meal deals. On arrival at our room,prior to us going down for dinner,we decided we would have a bath,unfortunately water was Luke warm at best,for both baths. When I went down to dinner, I mentioned this problem to the receptionist who checked us in,and she said she had made a note of it and would pass it on. Needless to say nothing happened. Once we,d finished dinner,and had drinks with our family,we made our way to bed,watched a bit of television,then after midnight settled down for sleep,unfortunately there was an annoying buzzing noise,which kept wakening us up. Now bear in mind we had already been told when we booked we had got the last room,so at this late hour what could have been achieved,but in our reply from customer services we were told it should have been addressed there and then. We now move on to breakfast. Bearing in mind we had convinced 2 family members to purchase a breakfast,this turned out to be an embarrassment. Firstly we saw 3 staff running the breakfast room,a young lad, older chap,and 1 lady behind hot counter,this when hotel was full. First problem,no orange juice,second coffee machine needed more beans,only 2 crusts of white bread left,3 crumpets left,which a lady Infront pointed out had green mould on. Eventually in time all sorted. Next off to hot plate. No beans ready,or bacon,or tomatoes,sausages,or eggs,a few mushrooms left and 2 hash browns. We asked lady behind counter for fried eggs,and 2 poached. The food came out in dribs and drabs. Firstly a tray of hash brown,then tomatoes etc etc,and lady admitted she was totally overwhelmed,son gave up on poached eggs and settled for fried. On check out we mentioned to reception desk Firstly about breakfast fiasco. Secondly hot water issue from previous night Thirdly buzzing noise in bedroom,once again,we were told we can only apologise and will pass it on. Unfortunately communication must not be a strong point with premier inn.

My room was on the first floor that was waiting for me in the usual way. The following morning I turned the pillow over to find a dirty mark on the pillow case. I took the pillow case off and put a note on it to say it was soiled and left it with reception. I had NO response to this at all. On the last day of my stay I had an early breakfast, 6.45. The pot containing the cutlery had no forks, one napkin, 2 spoons and a few knives. WHY? I would have expected the table and cutlery pot to have been fully prepared for service the following morning. The staff seem to poorly motivated and lack any kind of interest in their work. No interaction at all. I don't think there was any kind of management. Little on no information was given about the evening time road closure restricting access to the hotel. I think the resaurant area could have been made a bit larger as it seemed fairly cramped. A nice new hotel spoilt by the attitude of staff. I never saw a housekeeping trolley in all the time I was there. 5 Nights.

Ok premier inn. Room as per usual. My friend and I were disappointed to find upon our return around 9:30ish that the bar was closed so early on (before 10pm!) despite the fact that other guests were downstairs. Breakfast was good and gentleman who served us was helpful.

Got an early check in. Got to room. Only one towel!! Went down for a drink at the bar, sat there nearly half an hour before this rude guy came & said do you want a drink!!!! I guess I’ll serve you even though it’s my day off!!! Ordered dinner, if that curry was Thai I’ll stick to fish and chips!! Shocking!! On leaving the next morning, two staff stood doing nothing didn’t even ask if all was ok. Not a word. Wont stay again.

A very comfortable stay as the staff were very pleasant and helpful, the public and private areas were clean and the food provided well prepared. The parking was easy and included in the room charges. We were impressed and will certainly be booking again when in the area.