Novotel Phuket Kata Avista Resort and Spa

We were here on a family trip for three nights and chose this hotel as it is advertised as kids friendly. The brand not only did not meet the minimum standards, the service and staff was very bad. 1. We were checking in late at 7 pm and when I sent the email about the same, the guy responded with entire information about check out 2. Rooms were comfortable but few basic amenities were missing or not functioning 3. There is 1 small lift for 5 storeys with capacity of 5 people! And lift was not working for 4-5 hours and had to carry my baby all the way up to 5th floor multiple times. 4. Kids play area is very average and when we requested for play station remotes the staff kept on using delaying tactics instead of giving a straight answer 5. Worst was the breakfast buffet and food experience. Food and desserts is very average. There is hardly anything for vegetarians and usually at all hotels they make something where vegetarian food isn’t available. At Novotel, we weren’t given this option and when requested staff rudely said no, except on one occasion. 6. Water play area is good 7. Shuttle service to kata beach is available but no information is provided before hand.

Great hotel away from the hustle but still close enough to everything. It’s definitely a hotel I’d go back to and with the family. I’d like to mention hotel management especially Massimo. He goes out of his way to meet and greet his patrons. Daily free shuttle to beach , swim up bar , large rooms

Do not stay here! Super high and dangerous hill to go to the main road you'll end up paying 200bht to return to your hotel. Rooms are super moist. Water all over the floor because of the moisture. Very outdated rooms. Phone didn't work. Maid opened the door without knocking at 9am. Worst hotel I've stayed in for a while. Around the 2-3 star max old hotel level. 4-5 star is a joke. Staff were nice though.

Excellent service from both check in staff (didn't get her name but I think it was ploy) who escorted us all the way to our room and the check out staff (Grace) who kindly also extended my check out time by half hour. I got the ocean view room which was on the top floor, and the view was breathtaking. Good to enjoy the ocean without heading down to the beach. Hotel is also very near the main kata area with lots of good food and massages nearby. Downside is that the hotel is on a very steel hill but it's not too far of a walk, just treat it as an after meal workout, and for the view, it's totally worth it!

This hotel is the absolute best for kids. There is a kids club, and also a kids pool with slides, water guns and free floats and balls provided. Every morning at breakfast there will be a costume mascot that will greet the kids. We had a lobster, dolphin and crab appear during our stay. Staff were also wonderful and helpful. Having a shuttle is a nice touch considering the steep uphill climb back to the hotel. I appreciate the sustainability efforts the hotel has put in. But my battle with the toothpaste was not ideal. I could not tear open the toothpaste packaging. The bed we had was super king size. Truly remarkable. My wife is a light sleeper so it made our trip even more pleasant. Overall I would say Massimo Bernardi the GM has done a good job with the place. From the activities, to staff attentiveness and even the maintenance of the place. There were even yoga sessions in the morning for those who are into it. And finally would like to thank for the cake in the fridge. It was a very nice surprise.

Good hotel for the price they charge. Close to kata beach. But there is a steep climb on way back to hotel, so please use hotel shuttle bus which comes and goes every 30 mins. Hotel staff is friendly and try to help you in every possible way. Hotel has a restaurant but with limited food choices. However there are plenty of restaurants near by

It is a suitable hotel for a family trip. It is located near beach, however it is so uphill. It requires a lot of effort to walk. Hotel has free shuttle van to beach every hour. Breakfast has various options. There were activities for kids and play room.

We stayed at the hotel for 10 days. I want to leave a real review and warn visitors. The hotel itself is quite clean, there are fish swimming on the ground floor, you can feed them, the staff is friendly and responsive to requests. Positive aspects: the room is clean, there are no ants like in another hotel, good sound insulation (we didn’t hear the neighbors), you can see Big Buda on the hill, there is a shuttle to the beach and back every hour, breakfast doesn’t change much from day to day, but it’s varied you can (order different types of cooked eggs, for example), there is also a children’s room that helps couples eat, while entertaining the child. The playroom is good, the child has something to occupy himself with (although I would change the set of books, they are very strange), I did not see any animation there. In the evenings there is a cartoon show and free 🍿. A large wet area for children with a sandbox, toys, a small pool and a larger one. The hotel is located between two beaches. Kata Beach is pleasant, although it is difficult to find shade without buying sun loungers. Karon Beach is completely different, I recommend going there in the afternoon to watch the sunset. There are a lot of things around, including restaurants and shops, massages. Negative points: they clean every day, but every time I asked for a towel for the child, the floor was not washed perfectly, stains are visible. At breakfast there is no oatmeal for children, a children’s corner made of plastic cutlery and cookies. The hardest thing is the ROAD from the hotel to anywhere, a very rare climb, it doesn’t take long to walk, but it’s very difficult, especially with children. Be prepared to pump up your buttocks; once again you won’t go anywhere. Very strong chlorination of the water in the children’s pool, after a long stay our son vomited all night from this water, we never went there again. The hotel should also establish rules for the use of the children’s area by small children! Parents should use special diapers for toddlers. Watching a baby walk with dirty swimming trunks (from which **** comes out) into the sandbox and pool is very unpleasant to take your child there afterwards! The covering of the children's area requires repair, and there is also a sewer smell. When we came to the children's pool, there were few sunbeds, or the sunbeds were dirty, the food and dishes were not put away, it was not pleasant to sit there. The adult area is better. The food at the hotel is also average, I didn’t want to eat extra unless I was too lazy to go down from the hotel to the restaurant. There is no children’s menu for kids, although the hotel is family-friendly (nuggets, burgers, fries are not for a child’s stomach). The hotel has some work to do. I would not return to this hotel for that kind of money…

Reserved the Deluxe Seaview Room for 5D4N with my husband. From check in till check out, the service was exceptional. The receptionist (Mon) was fluent in english and escorted us to our room on the 5th floor. Unlike other hotels around, there’s an elevator in this hotel so you don’t have to worry about climbing the stairs. The bellboy also helped carry our luggage into the room and load our luggage into the car when we check out. Lobby: Cozy, with many sofas, pool table & foosball table. Room: Spacious room with partial sea view from the balcony. It also feels great to sleep on the cozy king bed after a full day tour. The TV only has cable channels, but we’re mostly outside so it wasn’t much of an issue. All the light switches & alarm clock is by the bedside which is very convenient. Smoking: They provide ashtray to smoke on the balcony. Bathroom: Spacious & clean, with bidet spray. Shower area & bathtub is separated. The water heater is easily adjustable and heats up very fast. Toiletries such as shampoo, shower gel & toothbrush is provided. Breakfast: Buffet style breakfast with Asian & Western cuisine. If you’re a muslim, do note that there are some pork dishes. You can avoid eating the porridge/bacon/meat. Surrounding: The hotel is situated on top of the hill away from the hustle & bustle. Hourly shuttle van to Kata Beach is provided for free. It’s possible to walk to the beach as it’s only 5 minutes away. However the slope is quite steep. There’s so much to explore while walking. Kata Walking Street & Karon Plaza/Beach is within walkable distance from the hotel. There’s also restaurants, ATM, minimarts, clothing stores & bars nearby. Central Phuket & Jungceylon is around 20-30 minutes by car. It takes about 1-2 hours to get here from Phuket International Airport depending on the traffic. Activities: VR games, yoga, cooking class & underwater scooter rental are available at additional cost. Staff: Very polite, friendly and fluent in English. Always greeted us with a smile. The restaurant staffs are very service oriented & housekeeping did a fantastic job in making up our room everyday. Cons: Insects on the balcony, especially lizards at night. Just close the balcony door & it won’t enter the room. Overall we enjoyed our stay and highly recommend this hotel.