Novotel Phuket Kata Avista Resort and Spa

So let’s start off this is my third time at Avista Kata . Our last stay was 8 years ago . The facility is getting old , things like walls , tiles , showering head just doesn’t give a good vibe . There’s ants so make sure you don’t have anything sweet laying around . There is no usb charging in the room so it seems like they don’t update the hotel at all . The pool is decent compared to other kata hotels . The staff is decent . The food is ok nothing special . Would not stay at the hotel again.

Excellent service

Needs a refurbishing. Not worth the 5 stars. The gym is very small and lacks most equipment.

A nice hotel in good location which isn’t far from kata beach but is at the top of a steep hill. Staff are super friendly and buffet is really good, but the negative is that sometimes service can be a little slow and if you have a pool view pool, the pool bar plays loud music from around 10am or so which honestly isn’t great when you want to relax or have a sleep in.

Decent hotel with great pools and nice breakfast buffet. Close to beach although a bit of a climb back to hotel if not using the shuttle.

We were here on a family trip for three nights and chose this hotel as it is advertised as kids friendly. The brand not only did not meet the minimum standards, the service and staff was very bad. 1. We were checking in late at 7 pm and when I sent the email about the same, the guy responded with entire information about check out 2. Rooms were comfortable but few basic amenities were missing or not functioning 3. There is 1 small lift for 5 storeys with capacity of 5 people! And lift was not working for 4-5 hours and had to carry my baby all the way up to 5th floor multiple times. 4. Kids play area is very average and when we requested for play station remotes the staff kept on using delaying tactics instead of giving a straight answer 5. Worst was the breakfast buffet and food experience. Food and desserts is very average. There is hardly anything for vegetarians and usually at all hotels they make something where vegetarian food isn’t available. At Novotel, we weren’t given this option and when requested staff rudely said no, except on one occasion. 6. Water play area is good 7. Shuttle service to kata beach is available but no information is provided before hand.