Beyond Kata

Hotel location is very good. I only complain about rooms. Can hear everything in the room, from outside. Can hear all talking from next toom or from corridor. There is no protection

Our experience at Beyond Kata Resort was deeply disappointing and frustrating. From the moment we checked in, issues began to arise, and they only escalated as our stay continued. First, both of our rooms had serious problems. We rented 2 rooms for us and family. Both rooms had an ant infestation, which was unpleasant and unacceptable. Worse yet, one of the rooms had what appeared to be black mold on the ceiling (I have photos) – a clear health hazard that should never be overlooked in a hotel claiming to offer quality accommodations. However, the worst part of our stay came when my wife and I suffered severe food poisoning after drinking beverages from their outdoor bar. We had only eaten at the hotel that day and only thing in common was the drinks from the pool bar on property. My wife’s condition was so serious that she had to be admitted to the emergency room at Bangkok Hospital in Phuket. We were terrified she wouldn’t be released in time for our flight the next day. The ER visit cost us over 18,000 baht. When I reported these serious issues to the resort’s manager, his response was nothing short of dismissive. He offered to cover the cost of the two drinks that got us both sick, which totaled a mere 600 baht. This was not only insulting but completely inadequate given the severity of what had happened. I explained my concerns about other guests potentially getting sick if the bar’s issues (likely tainted ice) weren’t addressed, but the manager brushed me off with excuses about cleanliness checks. For a resort of this caliber, such negligence is unacceptable. Our health, comfort, and concerns were treated with disregard, and it left us with no confidence in their standards or their ability to care for guests. If you’re considering Beyond Kata Resort, I strongly urge you to look elsewhere. This was a trip filled with stress, avoidable health issues, and unacceptable service. For us, it’s a definite “Stay Away” for any future visits to Phuket.

Great location, unfortunately rooms are a little tired as is the pool area, outside/ pool bar area understaffed. Beach area very dirty despite there being lots of beach seller and staff doing nothing about the rubbish dropped or washed up on the beach meaning lots of flies.