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Placering9.1
Faciliteter8.3
Service8.4
Renlighed8.4
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Maggie Mai
Terrassehus
Overnattede i feb. 2025
Rejs med venner
4 anmeldelse
10.0/10
Enestående
Slået op den 26. mar. 2025
My stay at Banraya Resort was absolutely perfect! The hotel boasts breathtaking ocean views, and the pristine beach feels almost private. Watching the sunrise over the Andaman Sea from the cliffs at dawn was truly unforgettable. The rooms are well-equipped with strong AC and great water pressure in the showers—perfect for washing away the fatigue of travel. The breakfast buffet offers a wide variety of delicious options, especially the authentic Thai dishes, which were a real highlight. The resort’s snorkeling and fishing excursions were top-notch, with skilled and experienced captains and instructors making every activity safe and fun. Best of all, Racha Island remains a hidden paradise—no crowds, just swaying palm trees, crystal-clear waters, and pure relaxation. This is what a true getaway should feel like!
Oversæt
6/9
Svar fra overnatningssted: 您好!感謝您如此用心地描繪在Banraya度假村的完美假期!🌅🌴 您筆下“懸崖日出、私密海灘、豐盛早餐”的每一處細節,都讓我們感受到您對這片海島的熱愛——這正是我們想為客人打造的“隱世天堂”體驗! 期待與您再次相約在這片搖曳的椰林碧海間!
Антон
Havudsigt Suite med terrasse
Overnattede i apr. 2025
Rejs med venner
2 anmeldelse
9.0/10
Fantastisk
Slået op den 10. maj 2025
Nice hotel, delicious breakfast, good snorkeling nearby
Oversæt
Gæstebruger
Havudsigt Suite med terrasse
Overnattede i jan. 2025
Par
2 anmeldelse
10.0/10
Enestående
Slået op den 19. feb. 2025
The place is beautiful and nature oriented.
Probably not the right place for night party-goers, but rather for those who like to be near nature, like to scuba-dive and snorkel. The fishes were amazing! and immediately, one meter away from the beach.
Food was nothing to talk home about, according to my taste, but there are other restaurants at walking distance.
The whole island is walking distance, which is nice!
It's nice that the hotel picks you up from the closest Phuket beach (Chalong pier) and brings you back - included, free of charge.
Oversæt
Svar fra overnatningssted: 您好,非常感謝您對我們酒店的詳細評價和寶貴意見。我們很高興聽到您對我們酒店的自然環境和美麗景色的讚賞。正如您所提到的,我們的酒店確實是為那些熱愛自然、喜歡潛水和浮潛的賓客設計的,我們很高興您能享受到與海洋生物近距離接觸的樂趣。關於餐飲,我們理解每個人的口味都不同,我們一直在努力提供多樣化的餐飲選擇以滿足不同賓客的需求。我們也很高興您提到了附近的其他餐廳,這為賓客提供了更多的選擇。我們非常高興您能享受到我們提供的免費接送服務,從布吉最近的查龍碼頭到酒店的來回接送,這是我們為賓客提供便利的一部分。再次感謝您的反饋,這對我們不斷改進服務質量至關重要。我們期待在不久的將來再次歡迎您光臨,為您提供更加完美的住宿體驗。祝您旅途愉快,期待您的再次光臨。
Gæstebruger
Terrassehus
Overnattede i nov. 2024
Par
8 anmeldelse
2.0/10
Slået op den 13. jan. 2025
We chose this resort to celebrate New Year, and it was the worst decision ever. We were confused with the reviews as they were radically opposite, but we decided to give it a try (now we deeply regret that). The transportation to and from the hotel is terrible. We arrived at 9am to the pickup point and had to wait for 1 hour in the tiny room first, then carried all our luggage for around 1km to the boat (same on the way back, be ready for that). We arrived to another side of the island and had to take some odd vehicle to reach the resort. I saw someone recently mentioned that they fell off that thing, and it’s no surprise to me because it’s absolutely dangerous and inconvenient. And yes, you arrive at 11 and then you have to wait for 3 hours to check in. Breakfast was scarce, the choice is very limited, even fruits aren’t refilled on time. The path from the resort to the beach is a disaster, dusty and bumpy, full of metal rebars also. There are construction works around as well. The AC didn’t work properly and even after having it fixed, it was loud and chunks of ice were falling out. The water tank in the toilet didn’t work even after we asked to fix it 3 times! We also informed them in advance that we’d like our room to be cleaned and the towels changed, and guess what? Of course they didn’t do it. I complained about that and asked them to do it when we were out for the “sunset” thing (which is also NOT what you might expect - just check YouTube / Instagram etc. to see where the sunset point on Racha island actually is and where the other two hotels take their guests for enjoying the sunset. Spoiler: it’s not the same beach where you arrive and where this resort actually takes you). Here’s the surprise: they didn’t wait until we left to come and do their job, they came when I was taking a shower and my boyfriend was out to buy something. I came out of the shower almost naked to see 3 random people in my room! Absolutely absurd. I shall also say that their massage isn’t worth a penny. I love spa and massage, and I can say that their service was just horrible, not to mention it was only 40 minutes and not 1 hour as they say. Oh yeah, someone mentioned it already but I’d like to confirm that most of their staff (even at the reception desk) don’t speak English, but instead they have a Chinese guide for Chinese tourists that translate everything for them in great detail. Nothing is translated for other guests and you just follow the others without knowing what is actually going on. The only good thing there is the beauty of nature which has nothing to do with the resort itself. Now I realise that most people who share positive feedback don’t give high points for the resort and their service but the nature only, which isn’t reasonable. We do NOT recommend this place, choose Racha island resort instead (we went there for New Year Eve as nothing was held in Ban Raya, and we enjoyed the food and the friendly atmosphere) and come around once for snorkelling. That’s more than enough if you don’t want your vacations to be ruined with poor service and old facilities.
Oversæt
Svar fra overnatningssted: 尊敬的客人:非常抱歉給您帶來如此糟糕的體驗,我們對您遭遇的種種問題深感愧疚。您反饋的交通、入住、餐飲、設施、服務等各方面問題,都讓我們十分重視。一、關於交通,我們會立即與合作的接送方溝通,優化流程,確保客人能準時舒適地到達。對於入住等待時間過長,我們也會調整入住安排,爭取讓客人儘快入住。二、餐飲方面,我們已經與餐飲部溝通,會增加早餐種類,及時補充水果等,讓每一位客人都能享受到我們的服務。三、針對設施問題,2025年我們就已經在陸續對所有房間的空調、馬桶等設施設備在做全面檢修,排查設施隱患,但因近期入住率高,所有影響了我們的檢修進度,但我們會爭取在本月完成各項檢修工作。四、房間打掃和服務安排會重新梳理流程,確保尊重客人私隱。按摩服務也會加強培訓,保證時長和質量。關於語言溝通問題,我們會加大員工英語培訓力度,同時為不同語言的客人提供更好的溝通協助。我們深知自然美景是基礎,但服務和設施同樣重要。再次向您道歉,希望您能給我們改進的機會,若您之後有出行計劃,希望能給我們一次機會,彌補這次的遺憾。
Gæstebruger
Terrassehus
Overnattede i feb. 2025
Andet
1 anmeldelse
10.0/10
Enestående
Slået op den 16. mar. 2025
Very nice 🤗😊
Oversæt
Svar fra overnatningssted: 您好!收到您的好評,我們感到非常開心!🤗😊 感謝您對我們的認可,期待您下次再來,我們會繼續努力,讓您擁有更美好的體驗!
Anonym bruger
Havudsigt Suite med terrasse
Overnattede i aug. 2024
Par
10 anmeldelse
10.0/10
Enestående
Slået op den 2. sep. 2024
I did love this beautiful place. It was quite easy to book a transfer to the island and back. The room was clean and specious. My partner and I enjoyed snorkeling. I wish I can visit this place again.
Oversæt
Svar fra overnatningssted: 您好,非常感謝您與我們分享在酒店的美好體驗!我們很高興聽到您喜歡這個地方,並且認為預訂來回島嶼的交通非常便捷。您的滿意是我們的首要任務,當客人發現我們的服務便捷且無壓力時,我們感到非常欣慰。我們也很高興知道您的房間符合您的期望——乾淨且寬敞,這正是我們希望每位客人都能體驗到的。這些細節雖小,卻在確保舒適愉快的住宿體驗中起着重要作用。您和您的伴侶享受了浮潛活動,這讓我們感到非常興奮。海底世界有着它獨特的魅力,我們很高興您能探索並欣賞它。您表示希望再次訪問這個地方,我們深感榮幸並期待您的歸來。我們希望您在這裏的美好回憶能給您帶來快樂,並激勵您與我們規劃下一次的冒險。感謝您選擇我們的酒店作為您的度假目的地,我們期待着未來再次為您服務。
Kenneth
Deluxe haveudsigt værelse med terrasse
Overnattede i feb. 2025
Familie
4 anmeldelse
6.5/10
Slået op den 25. mar. 2025
Hotel.rooms is aging, need renovation,
staff is helpful and friendly
Oversæt
Svar fra overnatningssted: 您好!感謝您選擇入住我們酒店,並抽出時間分享寶貴的反饋!我們非常高興您對員工熱情友善的服務感到滿意——這始終是我們最引以為豪的亮點。同時,對於您提到的客房設施老化問題,我們深表歉意。
Zavtrasutra
Havudsigt Suite med terrasse
Overnattede i maj 2024
Par
1 anmeldelse
8.5/10
Meget god
Slået op den 15. jul. 2024
Spent my birthday there, it was amazing!
Oversæt
Svar fra overnatningssted: 🎈求婚、告白、紀念日、歲、婚禮,來一場海邊派對吧~Ban Raya承辦各種生日宴、歲宴,求婚、告白、紀念日派對,海邊婚禮,來Racha,辦一場海邊派對吧~
Юлия
Deluxe haveudsigt værelse med terrasse
Overnattede i maj 2024
Rejs med venner
2 anmeldelse
10.0/10
Enestående
Slået op den 15. jul. 2024
Super place for rest!
Oversæt
Svar fra overnatningssted: ❤多種特色房型,度假出遊隨便選❤Ban Raya每種房型均可選擇入住大床,或雙床。高級陽台房,180°庭院景陽台套房,泰式傳統吊腳樓,Raya·豪華別墅浴缸套房,情侶度假、親子出遊、好友聚會,都可以找到自己想要的房型~
Tobias
Deluxe haveudsigt værelse med terrasse
Overnattede i nov. 2023
Rejs med venner
15 anmeldelse
6.5/10
Slået op den 27. dec. 2023
The resort has one big open hall where you with an restaurant and lobby. The food is ok, but pricy for Thailand.
The bungalows are simple but clean and big enough.
The property is big and has a spa, swimming pool and a stony beach. Not a sandy beach. But there is a house reef and a PADI Dive Center is also on the property as is a convenient shop with a rather small sortiment.
The only downside is that the checkin and checkout is not that well organised and the staff is rather rude.
Oversæt
Svar fra overnatningssted: Dear guest,First of all, thank you for choosing our resort and deeply appreciate your feedback. We always strive to provide the highest quality service and facilities, but clearly on this trip we did not meet your expectations and we are deeply sorry for that.Regarding the facility issues you mentioned, we acknowledge that there is still room for improvement in our facilities. We are working hard to improve our facilities, including improving the quality of our food, adding more amenities, and improving our service levels.Regarding the organizational issues you mentioned, we acknowledge that there were deficiencies in our check-in and check-out procedures. We are working to improve this issue, including adding more staff and optimizing our processes. We appreciate your feedback, which helps us improve our services.Finally, regarding the employee attitude issue you mentioned, we attach great importance to your feedback. It is our basic principle to treat every guest with warmth and friendliness. We will take steps to improve this issue and ensure our staff can provide a better service.Thank you again for your feedback and we will work hard to improve our services and facilities to meet your expectations. If you have any other questions or suggestions, please feel free to contact us.
Zhixuan
Havudsigt Suite med terrasse
Overnattede i mar. 2025
Familie
11 anmeldelse
10.0/10
Enestående
Slået op den 4. apr. 2025
Room is good. Beautiful sea.
Oversæt
Svar fra overnatningssted: 您好!感謝您用簡單卻真摯的文字分享入住體驗!🌊✨ 您提到的"房間舒適"和"絕美海景",正是我們最希望為客人呈現的度假核心—— 期待與您再次相約這片藍!📸 "您負責驚艷朋友圈,我們負責讓窗外永遠有果凍海"
Gæstebruger
Havudsigt Suite med terrasse
Overnattede i aug. 2023
Par
45 anmeldelse
10.0/10
Enestående
Slået op den 29. sep. 2023
Unexpected place , looks like some really expansive tropical islands ! Next time I want to do some night dives on the house reef .
Oversæt
Svar fra overnatningssted: ✅浮潛體驗,水下合影引爆朋友圈✅泰式精油SPA,古法按摩療愈身心✅一線海景咖啡廳·酒吧,您想要的休閑娛樂空間這裏都有~✅無邊泳池,打卡懸崖海景✅置身於熱帶椰林,純凈無污染天然氧吧,沉浸式度假體驗...感謝您的5分好評,期待您的下次再來度假遊玩~
Gæstebruger
Havudsigt Suite med terrasse
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
10.0/10
Enestående
Slået op den 2. jan. 2025
All good
Oversæt
Svar fra overnatningssted: 親,您好,太感謝您對我們酒店的認可啦!您説“都好”,這讓我們心裏暖暖的呢。我們會繼續保持,努力為您提供更好的服務和更舒適的環境呀。期待您下次再來哦!
Gæstebruger
Terrassehus
Overnattede i sep. 2024
Par
1 anmeldelse
10.0/10
Enestående
Slået op den 24. okt. 2024
Very nice!
Oversæt
Svar fra overnatningssted: 🌊🌊懸崖海景,坐擁私有海灘、椰樹林的治癒空間~自然風光環繞,呼吸新鮮的空氣,感受海風的吹拂,看日出海上,沐浴落日餘暉。Ban Raya近島上碼頭,白沙灘等熱門位置;不僅為入住客人提供島內接送服務,還設有有餐廳、酒吧、咖啡廳、超市、潛水中心;Ban Raya私有海灘,水下風光是整個普吉獨有的;在這裏,就是理想的度假生活。
Gæstebruger
Deluxe haveudsigt værelse med terrasse
Overnattede i jun. 2024
Rejs med venner
2 anmeldelse
1.0/10
Slået op den 27. jul. 2024
ABSOLUTE TRASH
Oversæt
Svar fra overnatningssted: 尊敬的客人:您好,首先,我們對您在我們酒店的不愉快體驗表示深深的歉意。我們非常重視您的反饋,並感謝您花時間分享您的感受。我們希望能夠了解更具體的情況,以便我們能夠提供適當的幫助和解決方案。請問您能詳細描述您遇到的問題嗎?這樣我們可以更好地理解並採取行動。我們承諾會認真對待您的反饋,並採取措施改進我們的服務,以確保所有客人都能享受到滿意的住宿體驗。我們非常希望您能給我們一個機會,再次光臨我們的酒店,體驗我們改進後的服務質量。如果您有任何進一步的問題或需要幫助,請隨時通過[聯繫方式]與我們聯繫。我們期待能夠為您提供更好的服務。再次感謝您的寶貴意見。