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Bekræftede anmeldelser
Placering4.4
Faciliteter4.3
Service4.5
Renlighed4.5
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Negative anmeldelser(3)
carloscastillo
Suite med 2 soveværelser og terrasse
Overnattede i mar. 2024
Rejs med venner
17 anmeldelse
5.0/5
Enestående
Slået op den 5. maj 2024
I honestly didn't find any disadvantages to this hotel! In Thailand, tipping is not mandatory, but in this hotel when you ask for an amenity at the pool or restaurant, they automatically include 10%! Maybe I didn't see it in the small letters but you can ask.
For everything else, you can book blindly 100% recommended! I think if they had an all-inclusive plan it would be the best in Phuket!
Another mini disadvantage they have is that they don't have a private beach, but they take you to the nearest beach at no cost :) super!
Oversæt
Svar fra overnatningssted: Dear _TIUSzujzk3j,Thank you so much for taking the time to write such a fantastic review of us! We're thrilled to hear that you had a wonderful experience and didn't encounter any major drawbacks.We appreciate your feedback regarding the 10% service charge for pool and restaurant amenities. You're right, a 10% service charge is a common practice here in Thailand to ensure the hospitality staff receive fair compensation. We apologize if it wasn't entirely clear on our end, and we'll explore ways to communicate this more explicitly on bills and menus. We're also grateful for your suggestion about an all-inclusive package. We're constantly looking for ways to improve the guest experience, and your feedback is valuable. We'll definitely consider this as we develop future offerings.While we may not have a private beach on-site, we're glad you enjoyed our complimentary shuttle service to Kamala Beach. It's fantastic to know you appreciated this additional perk!Thank you again for choosing our hotel and for sharing your kind words. We hope to welcome you back soon!Sincerely,The Andara Team
Gæstebruger
To soveværelser penthouse pool suite
Overnattede i feb. 2024
Rejs med venner
2 anmeldelse
5.0/5
Enestående
Slået op den 30. mar. 2024
Breakfast delicious, welcome gift nice. Room is nice. Housekeeper is willing to help. Overall a good experience.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your wonderful review. We are thrilled to hear that you enjoyed our delicious breakfast, welcome gift, and your room. We’re especially pleased that our housekeeping team was helpful and that you had an overall good experience.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Craig Watterson
Suite med 2 soveværelser og terrasse
Overnattede i feb. 2024
Par
6 anmeldelse
4.5/5
Fantastisk
Slået op den 25. apr. 2024
A bit out of town but the complimentary taxi was good breakfast was ok
Oversæt
Svar fra overnatningssted: Dear Khun Craig,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your review. We are glad to hear that you found our complimentary taxi service convenient. We appreciate your feedback on the breakfast and will use it to continue improving our offerings.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Koomomi si
Fem soveværelser pool villa
Overnattede i feb. 2024
Rejs med venner
84 anmeldelse
5.0/5
Enestående
Slået op den 3. apr. 2024
Very nice hotel nd good service, nice breakfast
Oversæt
Svar fra overnatningssted: Dear Khun Tze,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for your kind review. We are delighted to hear that you enjoyed our resort, service, and breakfast. Your positive feedback is greatly appreciated.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Gæstebruger
Suite med 3 soveværelser og pool
Overnattede i maj 2023
Familie
1 anmeldelse
4.5/5
Fantastisk
Slået op den 19. jun. 2023
Wonderful stay. Stayed in a 3 bedroom with pool villa. Villa was cleaned and well kept. Comes with a big room with king size bed and bigg bath room with deep bath tub. The other 2 rooms are twin beds and a queen bed. Each room has its own attached bathroom. There is an additional toilet at the living room area which is very convenient for big families. They have a huge round dining table. Kitchen comes with oven, microwave, coffee maker, stove, cutlery, plates, cups, bowls etc. No dish washer but you can wash dishes. Dishwashing liquid is given with sponge. They had welcome messages with flowers and towel animals. Buggy service is always prompt in arrival when requested for. Room service is also prompt. Staff are all friendly and help you with every query. Staff can speak English well enough to converse. They will help you book taxi should you want to travel anywhere. There is a shop within the hotel that sells swimming and fashion accessories. Breakfast for me was so so for me, great service but the buffet spread wasn't that extensive. You can order eggs, assortment of coffee and tea from thier menu. Then go to the buffet spread for confectionary, fruits, chinese dim sum, salad and rice dishes. Just next to the restaurant is the hotel pool along with a jacuzzi... you get a view of the sea. Pool chairs are lined up with towels on standby. As my room had a pool we did not utilise the hotel pool. From the lobby you would need to walk up alley and down to the first floor to take the buggy. So for elderly or wheel chair bound guests it maybe a challenge but am sure the hotel will probably provide buggy service from the lobby area
for such guests if required.
The location of the hotel is near kamala beach. The hotel has a free ferry service to drop you at kamala beach to and fro. Restaurants, shops and massage services are all available. Did not utilise the spa so can't comment. Kamala beach is not as busy as Patong beach so if you like a more peaceful atmosphere the location is fit for you. There is a convenience store about a 5 to 7 min walk away from the hotel. Taxi service is also available just outside the hotel. Patong is about a 20 min ride away from the hotel.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you so much for your detailed and positive feedback!We are thrilled to hear that you had a wonderful stay in our 3-bedroom villa with a private pool. It's fantastic to know that you found the villa clean, well-kept, and equipped with all the necessary amenities for a comfortable stay, including a spacious dining area and a fully equipped kitchen. We are delighted that our welcome gestures, such as flowers and towel animals, added to your enjoyment.We are pleased that you found our buggy service prompt and our room service efficient. Our team strives to provide friendly and helpful service, and we are glad that they assisted you with all your queries and transportation needs. It's also great to hear that you found our staff proficient in English.We appreciate your feedback regarding breakfast and will take your comments into consideration to improve our offerings. It's wonderful that you enjoyed the view from the restaurant and the amenities around the hotel, including the pool and jacuzzi.Thank you for highlighting the accessibility challenges and the convenience of our location near Kamala Beach. We appreciate your understanding and assure you that we are committed to accommodating all guests' needs to the best of our ability.We look forward to welcoming you back to Andara Resort & Villas for another memorable stay in the near future!Best regards,Andara Team
CHULWHAN
To soveværelser penthouse pool suite
Overnattede i jun. 2022
Familie
1 anmeldelse
5.0/5
Enestående
Slået op den 8. aug. 2022
It was a great vacation home. Suite was huge and staffs were kind. They offer free shuttle to Kamala beach, which was very convenient.
Oversæt
Svar fra overnatningssted: Thank you for choosing to stay at our topical paradise in Phuket! We're thrilled to hear that you had a fantastic experience during your stay. Our spacious suites are designed to provide utmost comfort, and our dedicated staff takes pride in delivering excellent service.We're glad that you found our complimentary shuttle service to Kamala beach convenient. We strive to ensure that our guests have easy access to the beautiful beaches in the area.It was our pleasure to have you as our guest, and we hope to welcome you back for another amazing vacation in the future!Moses Lee
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your detailed review. We’re delighted to hear that you enjoyed your spacious and clean Three-Bedroom Pool Suite, as well as our thoughtful and enthusiastic service. It’s wonderful to know that the complimentary shuttle to Kamala Beach, family-friendly pool, well-equipped gym, and our Chinese New Year celebration added to your experience. We also appreciate your kind words about SILK Restaurant’s food quality and portion sizes.We sincerely apologize for the inconvenience caused by the key card issue. Your feedback is invaluable, and we will review our key card system to prevent such occurrences in the future. We also understand your concerns regarding the surrounding area, and while we aim to provide a serene retreat, we continuously look for ways to enhance our guests' convenience.Thank you again for choosing Andara, and we hope to welcome you back for an even better stay in the future.Best regards,Andara Team
ssomtimes
Suite med 3 soveværelser og pool
Overnattede i aug. 2024
Familie
7 anmeldelse
5.0/5
Enestående
Slået op den 13. dec. 2024
아부지 칠순 기념 가족여행 숙소로 선택한 안다라는 정말 최고였습니다. 리노베이션 중이라고 룸 업글에 조식도 룸에서 헤주시고 헬퍼분들이 상주하셔서 너무 편안하고 감동적인 숙박이었어요!! 도착해서 깜짝 생일파티 해주셔서 정말 감동이었습니다.
Oversæt
Svar fra overnatningssted: Dear ssomtimes,Thank you so much for choosing Andara Resort & Villas for your family trip and your father’s 70th birthday celebration. It’s truly an honor to have been a part of such a special occasion.We’re delighted to hear that the upgraded room, in-room breakfast service, and the dedicated care from our helpers made your stay both comfortable and memorable. We’re also thrilled that the surprise birthday celebration left a lasting impression on your family.We deeply appreciate your kind words and hope to welcome you back to Andara in the near future for another wonderful experience.Warm regards,Andara Team
Bateteerciwangrumao
Suite med 3 soveværelser og pool
Overnattede i dec. 2024
Familie
25 anmeldelse
4.8/5
Vidunderligt
Slået op den 3. mar. 2025
房間多且大,泳池水太涼,並且蚊子太多了
Oversæt
6/10
Svar fra overnatningssted: Dear Bateteerciwangrumao,Thank you for your review and for sharing your feedback. We’re glad to hear that you enjoyed the spacious Three-Bedroom Pool Suite and our amenities. We apologize for any inconvenience caused by the pool temperature and mosquitoes. Your comments are valuable, and we will look into ways to enhance our guest experience. We hope to welcome you back to Andara Resort & Villas in the future.Best regards,Andara Resort & Villas Team
Svar fra overnatningssted: Dear valued guest,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed the spaciousness of our 4-bedroom suite, the fully equipped kitchen, and the convenience of our 24-hour complimentary shuttle service around Kamala. It’s wonderful to know that our service, including the option to request Apple TV and YouTube, met your expectations.However, we apologize for any inconvenience you experienced due to the initial issues with the door lock, water heater, and flooring. Your feedback is important to us, and we will address these maintenance concerns to ensure a smoother experience for future guests.We appreciate your kind words about our staff’s professionalism and service attitude. We hope to have the opportunity to welcome you back and provide an even better stay.Warm regards,Andara Team
Gæstebruger
Suite med 3 soveværelser og pool
Overnattede i maj 2024
Rejs med venner
1 anmeldelse
5.0/5
Enestående
Slået op den 5. jul. 2024
완벽한 리조트 입니다. 서비스와 시설 청결 모든것이 최고로 제공되며 친절한 직원들과 완벽한 서비스가 제공 됩니다
리조트에 들어서는 순간 프라이빗한 환경에서 가족 친구들과 행복한 한때를 보낼 수 있었습니다.
각 룸은 떨어져 있어 개별적인 시간도 보낼 수 있고 공용 거실 또한 모두 모여 즐거운 한때를 보낼 수 있습니다
풀장은 메인 풀이 필요 없을 정도로 넓고 쾌적한 환경에서 제공됩니다
이곳은 제 인생에서 가장 완벽하고 환상적인 휴가를 보낼 수 있도록 해준 곳입니다 다들 여기에서 환상적인 뷰와 시설 그리고 서비스를 만끽하시길 바랍니다
아 추가로 조식도 맛있습니다 :)
2024년 최고의 날을 보내게 해주셔서 안다라 리조트 직원 여러분 감사합니다 행복한 나날 되세요!
Oversæt
6/8
Svar fra overnatningssted: Dear Valued guests,Thank you so much for your glowing review and kind words about Andara Resort & Villas. We are thrilled to hear that you found our resort to be perfect in every aspect, from the impeccable service and cleanliness to the friendly staff who provided excellent service throughout your stay.We are delighted that you and your family and friends were able to enjoy a happy and private time in our resort. Each room's separate layout allowed for individual relaxation, while the communal areas provided opportunities for everyone to gather and enjoy memorable moments together.Our pool area, as you mentioned, offers a spacious and pleasant environment, ensuring a comfortable experience without feeling crowded. It warms our hearts to know that Andara Resort & Villas provided you with the most perfect and fantastic vacation of your life.We invite you and your loved ones to return and continue enjoying our stunning views, excellent facilities, and service. Also, we're glad you enjoyed our delicious breakfast! Wishing you many more joyful days ahead, and we look forward to welcoming you back soon.Warm regards,Andara Team
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback. We regret to hear that your experience did not meet expectations. Your comments regarding the facilities, breakfast, hot water delay, and dining experience are well noted, and we sincerely apologize for any inconvenience caused.At Andara, we strive to provide a luxurious and comfortable stay, and we appreciate your insights as they help us improve. While our resort is not beachfront, we do offer a complimentary shuttle service to Kamala Beach for guests to enjoy. We will also review your concerns with our team to enhance the overall guest experience.We truly appreciate your visit and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best regards,Andara Team
Svar fra overnatningssted: 尊敬的M475512****,感謝您抽出寶貴時間分享您的入住體驗。我們已經瞭解到您在入住期間遇到的問題,並已與安保團隊進行了詳盡的調查。客人的安全始終是我們的首要任務。我們嚴格執行員工行為準則和客人財產保護標準,以確保每位客人都能享受安全愉快的住宿體驗。經過全面調查,我們未發現度假村員工有任何不當行為。同時,我們也積極配合警方進行了調查,未發現度假村有任何錯失。我們在每間客房均配備保險箱,供客人存放貴重物品。辦理入住手續時,我們也會建議客人使用個人保險箱,以確保其物品在整個入住期間的安全。請注意,度假村對於任何丟失的個人物品概不負責,因此我們強烈建議客人使用這一預防措施。您的反饋對我們不斷提升服務質量和客人體驗至關重要。再次感謝您的理解,期待未來有機會再次歡迎您入住,為您帶來舒心的入住體驗。敬上,安達拉管理團隊
Svar fra overnatningssted: Dear Valued Guest,Greetings from Andara Resort & Villas – Your own private paradise!Thank you for sharing your wonderful feedback. We are delighted to hear that you enjoyed our fantastic gym, well-selected essential oils, and large pool that your children loved. It's great to know that our facilities and maintenance met your expectations and that our breakfast options suited your tastes.We apologize for any inconvenience caused by the absence of a private beach. Your comments are valuable to us, and we appreciate your understanding.We look forward to welcoming you back to Andara Resort & Villas soon.Best regards,Andara Team
Svar fra overnatningssted: Dear Valued Guest,Thank you for your enthusiastic review!We are thrilled to hear that you and your family had such a wonderful experience with us at Andara Resort & Villas. It's fantastic to know that both the children and elderly members of your family enjoyed their stay. We are pleased that our butler service and chefs contributed positively to your experience, especially with their exceptional cooking skills!We are honored to have become your preferred destination for every vacation. Our spacious rooms are designed to provide maximum comfort, and we are delighted that you found them to your satisfaction.We eagerly await your return to Andara Resort & Villas for another memorable stay!Best regards,Andara Team