Sunwing Bangtao Beach

The fact that there was free food for children was really great. The water slide and the pools were all of good quality. The activities for children were of good quality. The breakfasts were above average. Location right on the beach was great. The fact that they did not make the thai food to the correct local taste standard the first time, based on my skin color was not good. However, the second time and onward, they treated me fairly after i filed a complaint. The fact that there was a huge cockroach in the room one day and multiple mosquitoes in the room, another day are things that they need to improve. In both cases, workers came to help us, So at least they tried. 为孩子们提供免费食物的事实真的很棒。水滑梯和水池的质量都很好。孩子们的活动质量很好。早餐高于平均水平。海滩上的位置很棒。 事实上，他们第一次没有按照当地的口味标准制作泰国菜，基于我的肤色，这并不好。然而，第二次及以后，在我提出投诉后，他们公平地对待了我。 有一天房间里有一只巨大的蟑螂，还有几只蚊子，这是他们需要改进的事情。在这两种情况下，工人都来帮助我们，所以至少他们试过了。

The resort was very family friendly and clean. The workers were very polite. My son enjoyed swimming at the 4 different swimming pools, and also enjoyed riding the water slide. The room was very clean and smelled wonderful. We stayed during new years eve, and during the night there were many fireworks and lanterns that light up the sky.

I have a lot of negative comments compared to the positive ones. I will start with the positive comments, they have 5 pools to cater to all categories of ppl staying here. They have pool access rooms which is a plus point and it is a beach front hotel. They also have microwave in the room so thats good. This is supposed to be a 4 star hotel but i dont think it matches the services provided. This is my 3rd time in Phuket and this is by far the worst hotel I’ve stayed. I stayed here for 5 days, the breakfast selection was the same for all 4 mornings. By the 4th day, i cant take it anymore. The breakfast selection was not great, not tasty. We have to use a card to redeem a beach/pool towel, and once we returned the towel they will give us a card back. This is the 1st time I experienced this concept. Are they afraid that we will steal or not return the towel? This is a 4 star hotel for god sake. The toilet design is old, the presentation is bad, they put the toiletries in a brown paper bag and for the 1st time ever, a 4 star hotel does not provide a hair conditioner. The phone in the room was not working. We had no choice but to walk to the front desk to ask things. We borrowed 2 international plugs and they asked to pay THB100 deposit. They are really afraid that we will steal stuff I guess. One of the days, they didn't clean the room, when we asked them, they said we hung something outside the door. Please tell me whats there to hang?? There was nothing to hang! We definitely did not hang anything! We had a car and on our last night the parking was full. They asked us to park at a dark alley behind a building across the road beside Asian Essence and expect us to walk in dark?? I have 2 kids with me. I asked if i could do a late check out. The check out time is at 12pm , I asked for 1 pm. The front desk guy was checking something on the computer but his reply is that I have to pay THB300 per hr. Whats there to check when he is asking me to pay? I thought he is checking the room availability after me. Upon checking out i realized i left my handphone in the room, so i asked for the room card back, i walked to the room and the card has been deactivated, had to walk back to the counter get it activated and walked back again. After signing all the docs, i left. 15 mins later they called me telling me that i have unpaid f&b. Imagine if i dont have a car? So had to drive back and make payment. They did not apologize for troubling me until I told them they didnt do their job properly. This is a cheapskate hotel they will ask you to pay for everything and anything. I will never come back for this poor hotel.