Noku Phuket

The hotel is magnificent overlooking the city. All staff are very attentive and professional. However, the only unpleasant experience was that we found a giant cockroach in the bathroom on our second day. The Yip’s family!

Great resort with incredibly friendly and helpful staff.

Excellent view, nice service, very clean, strong Wi-Fi, strongly recommended! Like a paradise!

The hotel room is well-designed. The staffs are all very friendly and helpful. It would be best if the hotel could provide visitors with slippers!

The hotel new and look very unique, but nothing around hotel, need order taxi to reach to market, and food in hotel was ok, not wow or delicious, steak hard, chicken wings dry and small, breakfast was also ok, and staff don’t understand what we asking, maybe need hire staff with good english. The bathroom was not clean, in the sink area have stinks, and glass of the shower also was dirty, we had room with private swimming pool and in swimming pool had some bags when we checked in

I love Noku's Hill Villa, but I have a lot of mixed feelings about it. Location is secluded on a hill and requires an arduous up-slope hike if you do not have any transportation. It is far from any other shops, nearest convenience store is about 18 mins walk away. They do have free shuttle services to nearby tourist spots, but limited timing. There are minimal facilities within the hotel compound and no place for proper coffee. For a modern contemporary Japanese fusion hotel, it also doesn't have a proper Japanese Restaurant. The Terrace Bar seems under-equipped. The spa within used to be operated by Let's Relax but has been replaced by a much more expensive Noku Spa. I was informed Noku is only 2-3 years old (I stayed in Jun 2024), but the base infra + wear & tear in the room seems to suggest it could be refurbished. Deck is old, has insufficient lighting, and some floorboards has started decomposing; it is a hazard to walk bare-footed. The rattan floormat in front of the bed is a serious slide hazard as it slides very easily. Water in the private pool is actually quite dirty as it is cloudy and becomes extra obvious when pool lights are on. Probably a lack of new and proper filtration system. Bed is very mediocre, several 4 star hotels have better beds. No master light switch at bedside. Limited universal wall socket types and when requested for universal adapters, they do not have any correct ones. Room is large but poorly furnished / decorated and space not well purposed. I actually like the walk-in shower / bathtub concept as it is nice and big, but lacks proper cleaning and maintenance as there's a lot of soap scum and hard-water stains.Marbles sinks are not well maintained as they are very worn out. I don't hate Noku, but if these short-comings could be resolved, I would love it. Otherwise, I would sadly look for another better place for my holiday stay.