The Old Phuket - Karon Beach Resort

This hotel is fantastic! I like the outdoor shower & indoor bathtub. Very comfortable! The location is Perfect, with restaurant & massage salon within a minutes walk. Beach is just opposite the road. I was pleased with my choice of this hotel and will definitely come back to stay here again! 👍

Location gooood Food is good and tastful Security is feeling safe

The service was good 👍🏻 clean and nice room with our own bathtub and jacuzzi. Near by you can find everything what you need, 2 min walk to the beach, 7/11, massage and many shops right next to the hotel. The hotel is quite nice and big. There was so quiet which is good and relaxing. Breakfasts are ok as well. Stuff pretty friendly

The location is very good with just a few minutes to the beach and a lot of restaurants outside the hotel. The gym room was quite good. The room had a lot of place to put the luggage. Nice view from balcony. Breakfast was ok.

The hotel is ok for its price. Service isn’t the most welcoming (not smiling people in Thailand are rather exceptional. In this hotel most of the staff doesn’t smile to you).

The Old Phuket is a 4-star hotel due to its facilities. Usually 4-star also coincides with a high quality of customer service. Unfortunately not in this hotel. At check-in I was discriminated against as a solo white male traveller. I was made to sign a waiver stating that I would pay THB1,400 if a woman accompanied me to my room. I noted couples did not have to sign forms (I guess 3somes are not popular in Karon). I’m unsure if this action is also racist as I was unable to observe single guys of other nationalities checking in. On the first night, walking barefoot in my room, I accumulated black hairs on the soles of my feet. As a balding blonde European - you can imagine how off putting this experience was for me. I had a further issue with Housekeeping when my room was unmade by 5pm on the 3rd day. I phoned Reception who explained that 56 guests were due to check in today. Hmmm…. Finally, I requested a 2nd key for my room. There are a limited number of electrical sockets and it requires a key card in a slot to recharge devices. Two Receptionists refused my request. I asked to speak with a Supervisor who agreed but made me sign a waiver that if I didn’t return 2 keys, I would be charged THB100. So there we have it - 4-star Old Phuket service! On a positive note, the hotel is well located and the rooms are lovely (but dirty). Shout out for the Security guards who were always cheerful and helpful.