Worst hotel ever chose
1. room type photo in trip.com has bathtub, it turns out no bathtub (since I have a kids which need to use bathtub), the staff said need to pay extra HKD500 for changing "downgraded room with bathtub", and my room type is only costed HKD700 in trip.com.
2. The room is very dirty with big cockroach and ant in toilet, and the staff refuse to change room for me (same type), and they said they will deep clean the room, after that still have cockroach leg. Finally they change the room for me after I explain it is dirty even after they clean...
Poor service, poor experience, speechless so call "5 star" resort...
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