Cassia Phuket, part of Banyan Group

We stayed for 3 nights and moved 3 times. The first one was for changed in location. We were given a room next to a construction. It was dusty and there’s smell of paint. The second one, there were all kinds of smudges, spots and streaks on the walls — yellow, brown and white. Hair of various colors were all over the place. I found a round wound plaster I think sticking to the handle of the shower area. I asked them to clean the room while we’re there to which they responded to immediately. The transfer would have to be down by you without assistance, by the way. Oh and there’s no one to help you take up your luggages. Nonetheless, some trolleys that look a lot like the one for supermarkets are there, on standby, for your convenience. Watch out for this especially when there are children involved, PWD and etc. Some rooms especially on the ground floor I saw had steps in almost random places. Anyhow, we were quite comfortable after our second move. In the morning, the breakfast buffet area was overwhelming. There was an event running right next to the restaurant. Being first timers, you would really need to find your way through the maze of people and activities all happening at the same time. Incidentally that morning it was raining hard as well. There were all sorts leaks. It made a lot of mess especially on the floor. You need to set your table. Think of a food hall at the mall, this is generally the system. Prepare for a long line ahead of you at the 2 coffee stations. That morning, the team was able to manage it in my opinion. Service was courteous and friendly. The food was okay. Highlight for me would be the excellent choice of fruits — good quality, plus the pancake. The egg station was outside, unfortunately with the rain, it was quite a feat to get much beloved eggs. The roof was leaking in many parts in this area too. It wasn’t the most hygienic. A soup station is next to it. No A/C in the restaurant too. Old displays for cheese and salad. It reminded me of the grocery stores I went to with my family as a child. Aside from those two I have mentioned, the rest would be far from what you could expect from a 5-star. At this point, I’m still trying to place the hotel. But it’s surely not 5-star luxury. In fact, it helped so much when I reduced the expectation. There are many places to be explored outside. The sidewalks are observed — truly helps to explore the place in peace with a child in tow. Ours was at the plaza nearby. This was truly enjoyable. It’s just on a tiny part on one side of the road where we missed the side walk. There was a big parking lot that helped us. Though a concern (for us) of course is exposure to smoking, some were doing so while they wait in the car and etc. At least in our rooms, upon entering there’s a tiny bit of elevation. Prepare to power through all your belongings with wheels up this step. The interior of the room in actual is many steps down vs the photos. No toothbrush and toothpaste. The toilet bowl has a consistent yellow buildup just above the tip of the water. I think it’s the water in Phuket. I hope it’s just the water. But given the experience at the on set with the cleanliness issue, it could likely be a different story. There’s bidet if this is important for you. There’s no cleaning/make up room everyday I was informed. There’s a last move for us because our room window had to be locked. On our last day, it was raining the whole morning. There’s water on the floor in our room. I thought my child made a mess. Upon closer look, the floor was leaking. The tiles were squeezed as we walked. This is a first time for me but not surprising given our experience from the start. Before we finally left, we were asked for our experience, I told the lady at the checkout counter about this finale. She surely apologized for it and she offered the sweetest smile. Deposit of 3K Baht for us for a 3-night stay. The change was returned during the checkout.

Amazing stay at Cassia. Good rooms and service. We took the 2 bedroom and changed to the one bedroom with water view and it was an amazing choice. Both rooms were clean and spacious. Thanks to Baris and his colleagues for the great hospitality

simply wow. You wouldn’t expect a hotel to have as many amenities as they did