InterContinental Phuket Resort anmeldelser

Svar fra overnatningssted: Kære gæst, Tak fordi du kontaktede InterContinental Phuket Resort. Vi er oprigtigt kede af at høre om de negative oplevelser, du er stødt på under dit seneste 4-dages ophold hos os. Det er aldrig vores hensigt at skuffe en gæst, og vi tager din feedback meget seriøst. Vi forstår din frustration over at skulle skifte værelse tre gange på grund af fugtproblemer og undskylder ulejligheden dette medførte. Vi stræber efter at give et behageligt og afslappende miljø for alle vores gæster, og det er uacceptabelt at undlade at opnå dette i dit tilfælde. Vi ville sætte pris på, hvis du kunne uddybe de specifikke fugtproblemer, du stødte på i dine værelser. Disse oplysninger vil være uvurderlige for at give os mulighed for at undersøge årsagen og træffe passende korrigerende handlinger. Din kommentar vedrørende receptionen, der forsøger at "narre kinesere", er særligt bekymrende. InterContinental Phuket Resort er stolt af at behandle alle gæster med respekt og retfærdighed, uanset nationalitet. Vi ville være taknemmelige, hvis du ville dele flere detaljer om denne specifikke oplevelse, så vi kan undersøge denne sag grundigt og sikre, at alle vores medarbejdere opretholder vores høje standarder for professionalisme og service. Vi er dybt foruroligede over din omtale af uhygiejniske forhold og gæster, der tjekker deres senge . At opretholde et rent og sanitært miljø er altafgørende for vores drift. Vi vil foretage en omfattende inspektion af alle vores værelser baseret på de detaljer, du har angivet i din onlineanmeldelse, og de billeder, du nævnte. At finde uændrede produkter på dit værelse ved check-in er en alvorlig fejl i vores husholdningsprotokoller. Vi vil straks gennemgå vores husholdningsprocedurer og omskole vores personale for at sikre, at en sådan hændelse aldrig sker igen. Vi forstår, at denne oplevelse kan have afskrækket dig fra at skrive en anmeldelse før, men vi sætter pris på, at du gør os opmærksom på disse problemer. Vi kan forsikre dig om, at vi er forpligtet til at løse alle dine bekymringer og løbende forbedre vores gæsteoplevelse. Hvis du vil være villig til at dele dine kontaktoplysninger med os, vil vi være beærede over at diskutere disse spørgsmål yderligere og udforske måder, hvorpå du kan genvinde din tillid i InterContinental Phuket Resort.Med venlig hilsen LedelsesteametInterContinental Phuket Resort

Svar fra overnatningssted: Kære hr. Tak, fordi du har været hos os for nylig, og fordi du tog dig tid til at dele dine kommentarer. Jeg har noteret mig dine tilbagemeldinger og givet dette videre til vores team for de øjeblikkelige handlinger for at sikre et behageligt ophold for vores gæster. Endnu en gang tak for at bo hos os. Vi forventer at levere endnu en ferie, der er lige så mindeværdig for dig i den nærmeste fremtid. Med venlig hilsen, Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Antonio,Thank you for your kind review and recommendation! We are delighted to hear that you had a fantastic stay and enjoyed the convenience, excellent location by Kamala Beach, and our beautiful beach bar.It’s wonderful to know that you found the dining experience throughout the hotel to be excellent, making your stay even more enjoyable.We truly appreciate your feedback and look forward to welcoming you back for another memorable stay at InterContinental Phuket Resort!Warm regards,Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Krittapat,Thank you for your 4.5/5 rating and for sharing your experience at InterContinental Phuket Resort. We appreciate your high scores for amenities, cleanliness, and service, and we’re delighted that you found our resort well-equipped for a comfortable stay.We regret that you found the location less convenient for accessing dining options nearby. While our resort is designed to offer a tranquil beachfront retreat, we do have a variety of dining options on-site, including Thai fine dining at Jaras, Japanese cuisine at Tengoku, and beachfront experiences at Pine and 333 At The Beach. Additionally, our Concierge team is always happy to assist with recommendations and transportation for guests who wish to explore local dining spots.We appreciate your feedback and hope to have the opportunity to welcome you back for another relaxing and enjoyable stay.Best regards,Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your detailed review of your recent stay with us at InterContinental Phuket Resort. We are delighted to hear that you appreciated our central location, the unique hillside and beachside layout, and the picturesque beauty of Kamala Beach.It’s wonderful to know you enjoyed the seamless access to our hillside villas via the graffiti-adorned tunnel and buggy service. We’re pleased your family, especially your daughter, loved the activities and Kids’ Club—though we appreciate your insight regarding age suitability.Your kind words about our team, especially Khun Franky and Khun Mike, truly warm our hearts. We are thrilled to hear that their hospitality and care made such a meaningful impact on your experience. Rest assured, your compliments will be shared with them—it will mean so much to know their efforts were recognized.We regret to hear that our food offerings, particularly halal options, did not fully meet your expectations. Your feedback is invaluable, and we will share it with our culinary team to explore ways to improve and enhance our offerings to better serve all dietary preferences.Thank you for highlighting the resort’s cleanliness, architecture, and wellness activities that added value to your stay. We hope to welcome you and your family back soon for another memorable and relaxing experience at Kamala Beach.Warm regards,Management Team

Svar fra overnatningssted: Dear Sherman T,We are absolutely delighted to hear that your second stay at InterContinental Phuket Resort was as exceptional as your first. Your kind words about the resort’s spaciousness, cleanliness, and luxurious amenities are a testament to our commitment to providing unparalleled experiences.We are particularly gratified to learn about the exceptional service you received during your stay, including the prompt and effective resolution of the room issue. This is a true reflection of our team's dedication to ensuring our guests' satisfaction.Thank you for choosing InterContinental Phuket Resort. We look forward to welcoming you back for another extraordinary stay in the future.Sincerely,The InterContinental Phuket Resort Management Team

Svar fra overnatningssted: Dear debdebzi,Thank you for your wonderful review! We are delighted that you enjoyed your stay at InterContinental Phuket Resort and found it to be the perfect getaway with excellent service.Your feedback is truly appreciated, and we hope to welcome you back for another relaxing and memorable escape soon!Warm regards,Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Ng,Thank you for taking the time to share your recent experience at InterContinental Phuket Resort with us. We are delighted to receive a 4.7/5 rating and appreciate your kind words.We are thrilled that you found our hotel to be wonderful and that our friendly staff contributed to making it the best holiday hotel for you. Having a friendly and welcoming team is a core value at InterContinental Phuket Resort, and we are always happy to hear that our staff is exceeding guest expectations.While you haven't mentioned any specific areas for improvement, we are always striving to enhance the guest experience. If you have any suggestions for future visits, please do not hesitate to share them.Thank you again for choosing InterContinental Phuket Resort, Ng. We look forward to welcoming you back soon and creating another memorable experience for you.Sincerely,The Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Valued Guest,Thank you for your kind feedback! We are delighted to hear that your experience with us was amazing. We look forward to welcoming you back to InterContinental Phuket Resort for more exceptional moments in the future.Warm regards,Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Guest,Thank you for your kind words and for rating your stay a 4.5 out of 5. We are delighted to hear that you were impressed by our staff's hospitality and service.We are also glad you enjoyed the upgrade offer. It is our pleasure to enhance our guests' stay whenever possible.We look forward to welcoming you back to InterContinental Phuket Resort in the future.Sincerely,Management Team

Svar fra overnatningssted: Dear Zisovitch,Thank you for your perfect 5/5 rating and for choosing to stay with us again at InterContinental Phuket Resort! It is always a pleasure to welcome returning guests, and we are delighted to hear that our service continues to exceed your expectations.Your kind words and continued support mean the world to us. We truly appreciate your recognition of our surroundings, amenities, cleanliness, and service.We look forward to your next visit and ensuring another amazing stay. If there is anything we can do to make your next experience even more memorable, please don’t hesitate to let us know.Warm regards,Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Valued Guest,A perfect 5-star review – we at InterContinental Phuket Resort are absolutely thrilled! Your kind words about the warm hospitality you and your husband experienced at every touchpoint are truly rewarding.We are incredibly grateful that our staff at the concierge, dining venues, bars, and beach were able to create such a positive and memorable experience for you during your short stay. It is our mission to ensure every guest feels welcome and satisfied throughout their visit, and your feedback confirms we achieved that goal.We are delighted to learn that our resort provided a much-needed escape from the hustle and bustle of everyday life. We take great pride in offering a luxurious and relaxing environment, and it brings us immense joy to know we helped you and your husband recharge and return home feeling revitalized.Your positive review and consideration of a return visit to Phuket mean the world to us. If you do choose to grace us with your presence again, we will ensure another 5-star experience that surpasses the previous one.Thank you again for choosing InterContinental Phuket Resort. We look forward to welcoming you back soon.Sincerely,The Management TeamInterContinental Phuket Resort

Svar fra overnatningssted: Dear sir,Thank you for choosing InterContinental Phuket Resort for your recent holiday and for extending such gracious comments regarding your stay. I am delighted to read that you had a relaxing and rejuvenating holiday at our property. It was great that the warm, attentive service from our team exceeded your expectations. We take pride in delivering the highest level of service and I am glad that our entire team was able to meet your every need and deliver a relaxing, worry free stay. Thank you for your comment on your stay experience starting from check in throughout your stay at InterContinental Phuket Resort are worth the value of money. As returning to our property is the highest compliment we can receive, it would be our sincere pleasure to welcome you once again and to provide another equally memorable stayBest Regards,Management teamInterContinental Phuket Resort

Svar fra overnatningssted: Dear Evgeniia,Sawasdee kha from InterContinental Phuket Resort.Thank you for staying with us recently and for taking the time to share your comments. I am delighted to read that you had an enjoyable holiday and that our secluded, yet convenient, location provided the perfect place for you to relax and unwind.It was great that the warm, attentive service from our team exceeded your expectations. We take pride in delivering the highest level of service and I am glad that our entire team was able to meet your every need and deliver a relaxing and worry-free stay.Thank you once again for your stay and it would be our sincere pleasure to welcome you back in the future.Best Regards,Management TeamInterContinental Phuket Resort