Grand Kata VIP - Kata Beach

Positives: • Helpful staff • Very clean hotel • Big rooms (apartment style room made for a much more enjoyable and comfortable trip) • Good AC in room • Good shower (pressure & temperature) • Great pool • Functional gym Negatives: • Views from the room not great (building site and trash) • 3000 baht deposit required on check-in (annoying to have that amount of Thai cash moments before going to the airport on departure) • Wifi - The wifi speed is fantastic. However, a huge problem that caused me endless grief was that the wifi disconnects every time you stop using a device or after about 2 hours of constant usage. As someone who was working from the hotel (online meetings etc), this was a big problem. Especially when on 3 occasions over the week I was there, the wifi code “expired”, meaning I had to call reception to get the new one. During an online business meeting, this was not ideal. Seems completely unnecessary to have this system in place considering the hassle it puts on guests, albeit some more than others. Just have a normal wifi connection? Overall, as a frequent traveler to Phuket - this was probably my favourite hotel that I’ve stayed in for around the $50 per night range.

Flight: I am pleased to say that the flight was excellent. The service was prompt, the staff were courteous, and the overall experience was smooth. Thank you for providing such a pleasant journey. Hotel: Unfortunately, my experience at the hotel was not as positive. While I understand that some issues were due to unforeseen weather conditions, there were several significant concerns: Flooding: During our stay, it rained heavily, leading to flooding in the hotel. This made our stay uncomfortable and inconvenient. Room Amenities: Our room did not have a water heater, which was quite inconvenient, especially with children. Accessibility: The lack of a lift was challenging for our family, requiring us to navigate stairs multiple times a day with kids and luggage. Despite these issues, I want to commend the front desk staff, particularly the lady at the reception, who was very attentive and tried her best to make us comfortable under the circumstances. Overall, while the flight met my expectations, the hotel experience fell short due to the conditions we faced. I hope that feedback like this can help improve future stays for other guests. Thank you for your attention to this matter.

Location with good access to downtown Phuket, This hotel provided excellent facilities and services at a reasonable price.

Firstly, it sounds like the receptionist, Suay, wasn't very friendly or accommodating. This can certainly impact one's overall impression of a place. Additionally, it seems like the breakfast was not up to your standards. It can be disappointing to start the day with a meal that doesn't meet your expectations. Furthermore, it sounds like there were other guests staying there who were not behaving respectfully. This can be frustrating and impact one's enjoyment of the overall atmosphere of the place. Finally, it seems like the building itself may not have been in the best condition. This can certainly be concerning and make one feel unsafe. Overall, it's unfortunate that your experience in this place was not a positive one. It's important for businesses to take customer feedback into consideration and strive to improve in areas where they may be falling short.

Good location , walking distance just 10mjn to kata beach , near kata night market , lots of street food and massage .

When you go outside the hotel everything is on the area, walking street, food, street, market, bars, stores are all in the area. 10-15min walking to the beach, better than patong more cheaper also.

Was alright about over priced for value you got I don’t think I would stay again. Sue to price

Since russians comes too much the service is getting so rude unpolite

Brand new hotell rom. Nice and clean. But breakfast wasnt good, but overall i recommend