Arinara Beach Resort Phuket

Dear Management Team of Arinara Bangtao Beach Resort, I am writing to formally lodge a complaint regarding the conduct of Ms. ***** ***********, your Assistant Front Office Manager, during my recent stay at your resort. Unfortunately, my experience with Ms. *********** was marked by unprofessional and discourteous behavior. Specifically, she provided inaccurate information about the resort’s parking arrangements and responded with hostility when I requested a formal acknowledgment of her earlier statement. Shockingly, she even went so far as to threaten to call the police, which I found both inappropriate and deeply unsettling as a guest. I have been a loyal guest of Arinara Bangtao Beach Resort, having stayed here on four previous occasions. Regrettably, due to this recent experience, I do not plan to return, and I would currently advise others against visiting the resort if this level of guest service and management oversight persists. If mine is the only complaint involving Ms. ***********, I understand it may be viewed as an isolated incident. However, if other guests have expressed similar concerns, I strongly urge the management to treat this as a broader issue requiring immediate attention. Sincerely, Ms. Chen Date of Stay: Monday, June 2, 2025 Booking Reference: **************** 这个差评给菲律宾籍前台经理Karen。她态度恶劣，满嘴谎话，无信用度。当我希望她为自己所说的信息提供一份简单的正式记录时，她表现得敌对狂躁、并表示她将对我报警处理。 这个酒店之前我来过几次。但因Karen这样的酒店经理管理层所表现的低专业和无礼，我不会再来此酒店。

Very good price/quallity hotel in bangtao beach, perfect location, big rooms, clean pool and good area include beach club, mostly bar, not nosy with DG sets every evening Happy ours in the bar before and right after sunset (4-7pm) The kitchen near the main pool not so good( bit a lot of cafe around

The kids absolutely loved this hotel. It’s close to the beach, has a good sized pool with a slide, and a kids club with different activities each day for them to join in. I’d definitely go back here.

Very good nice☺️☺️☺️☺️

Was an incredible stay from start to finish. Delicious breakfast buffet. Friendly staff, beautiful pools and besch front was a nice surprise. They had a DJ and restaurant that served great dinner entertainment and fire show on Sunday was a memorable highlight. Will be back. Another huge plus was. it was down the street from Bangtao gym

It is a 3 star beach front hotel. The beach is very beautiful and you could see the sunset at the evening. I think most of the rooms have 2 big king sized beds, which is very good for family. Beds are comfortable and clean. Our room is facing the swimming pool which is nice. We enjoyed to stay in the swimming pool after breakfast There are many restaurants and massage centers nearby. We had dinner in Pit Thai Beach restaurant (reasonable price, local food) Catch (expensive, beach front). All of them are good. But I have to say the water pressure is not good at all. The cleaner is a bit rude, they would shout to each other's in the corridor. Sometimes, I could hear their communication inside the room.