Novotel Phuket Resort

Novotel Phuket Resort anmeldelser

Novotel Phuket Resort

282 Phrabaramee Rd, Tambon Patong, Kathu District, Kathu, Phuket Province, 83150, ThailandVis hoteloplysninger
Novotel Phuket Resort
Novotel Phuket ResortNovotel Phuket ResortNovotel Phuket Resort
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1 nat

Gæsteanmeldelser

8.3/10
Meget god
116 anmeldelse
Bekræftede anmeldelser
Placering8.7
Faciliteter7.8
Service8.2
Renlighed8.4
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Alle anmeldelser(116)
Positive anmeldelser(103)
Anmeldelser med billeder/video(55)
Venligt personale(29)
Fantastisk havudsigt(20)
Fantastisk swimmingpool(14)
Stilfuldt miljø(8)
Gennemsnitlig lydisolering(7)
Tæt på stranden(7)
Tilbyder afhentning/aflevering(6)
Fantastisk mad(6)
Negative anmeldelser(13)
Gæstebruger
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i mar. 2025
Familie
5 anmeldelse
10.0/10
Enestående
Slået op den 27. apr. 2025
I highly recommend this hotel. Location is great and there have a lot of restaurants near hotel. Hotel is near the beach. And responsibility is so great. My son broken the cup in hotel room. But we don’t need to pay for that. They didn’t make a change for this. Really appreciate for that. Thanks again and this is a great hotel. But one thing is not good, that is we can hear doors closing sound from next room.Soundproof system is not good. Only that one but other is really nice. Great 👍
Oversæt
Svar fra overnatningssted: Dear Valued Guest,hank you so much for your kind recommendation and wonderful feedback! We're delighted to hear that you enjoyed our great location, proximity to the beach, and the nearby restaurants. It's also great to know that our team was able to make your stay more comfortable with their understanding and helpfulness. We truly appreciate your recognition of our service.We apologize for the issue with the soundproofing, and we will definitely look into ways to improve this aspect of the experience. We're grateful for your thoughtful feedback and hope to welcome you and your family back again soon for another great stay!Warm regards,Kath GuancoGuest Experience Manager
AGBOMADJI KODJOVI AGBESSI
Familie Dobbeltværelse
Overnattede i nov. 2024
Familie
40 anmeldelse
8.0/10
Meget god
Slået op den 31. dec. 2024
Chill place with a nice view of Patong beach
Oversæt
Svar fra overnatningssted: Dear Agbessi,Thank you for sharing your experience! We're glad you enjoyed the relaxing atmosphere and the beautiful view of Patong Beach. We hope to welcome you back for another chill and memorable stay soon!Best regards,Kath GuancoGuest Experience Manager
Lily Amirah binti
Superior-værelse med to enkeltsenge
Overnattede i jul. 2024
Familie
1 anmeldelse
8.0/10
Meget god
Slået op den 3. sep. 2024
We really enjoyed our stay at this hotel. Amenities are pretty old but the service is superb. My child particularly loved the swimming pools. They even have kids’ games on weekdays where the kids can get free ice cream vouchers, my daughter enjoyed that as well. Location is a bit far from the hustle and bustle of Patong so walking with a kid may not be so convenient. We ended up renting a motorbike to move around. They have a shuttle to Jungceylon Mall as well. The beach view from my room is amazing and I might come here again on my next trip.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your experience! We're so glad to hear you enjoyed your stay and that your child loved the swimming pools and kids' games. It's wonderful to know the beach view from your room added to your enjoyment. We appreciate your feedback about the amenities and location; we’re continuously working on updates to enhance our guest experience. Renting a motorbike is a great option for getting around, and we’re pleased the shuttle to Jungceylon Mall was helpful. We look forward to welcoming you back on your next trip!Warm regards,Kath GuancoGuest Experience Manager
Gæstebruger
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i mar. 2025
Par
3 anmeldelse
10.0/10
Enestående
Slået op den 22. apr. 2025
View are really good but the breakfast was a limited option The hotel in a mountain
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback! We’re glad to hear you enjoyed the beautiful views during your stay. We also appreciate your comments about the breakfast options. We're always looking to improve and will certainly take your feedback into consideration as we work to offer a wider variety. Regarding the location, we understand the mountain setting may not be for everyone, but we’re happy you were able to enjoy the stunning surroundings. We hope to welcome you back for another great experience soon!Warm regards,Kath GuancoGuest Experience Manager
Drew69
Superior-dobbeltværelse
Overnattede i jan. 2025
Solorejsende
85 anmeldelse
5.5/10
Slået op den 15. feb. 2025
I found the communication with staff very difficult especially in the lobby bar. I ordered food and was spoken to very abruptly. It was as though the staff actually didn’t want customers coming in. It was really strange
Oversæt
Svar fra overnatningssted: Dear Drew,Thank you for sharing your experience with us. We're truly sorry to hear about the difficulty you faced in communicating with our staff, especially at the lobby bar. This is not the level of service we strive to provide, and we appreciate your feedback. We'll address this with our team to ensure a more welcoming atmosphere for all our guests. We hope you'll give us another chance to provide you with a better experience in the future.Best regards,Kath GuancoGuest Experience Manager
Emmanuel Herrenschmidt
Superior-dobbeltværelse
Overnattede i dec. 2024
Solorejsende
1 anmeldelse
6.5/10
Slået op den 2. feb. 2025
Should have been a great stay, good location, nice pools, good service, even though my neighbors were very noisy.  But I broke one toe on the bed foot in the first morning.  These bed feet are actually very dangerous, exceeding the bed perimeter and with a cutting edge.  I would suggest to change them.  So my stay was ruined. And of course considering the price I paid during Chinese new year I am unhappy…
Oversæt
Svar fra overnatningssted: Dear Valued Guest,We’re really sorry to hear about your unfortunate experience, and we truly hope you’re feeling better after your injury. Your safety and comfort are our top priorities, so we’ll definitely take your feedback seriously regarding the bed design and make sure to address this with our team. We also understand how the timing of your stay and the noise from neighboring rooms affected your experience, and we apologize for the inconvenience. We really appreciate you sharing these concerns, and we hope to have the opportunity to provide a better experience for you in the future.Best regards,Kath GuancoGuest Experience Manager
Tabasco Girl
Superior-dobbeltværelse
Overnattede i jun. 2024
Familie
22 anmeldelse
10.0/10
Enestående
Slået op den 1. aug. 2024
It is a beautiful property and the spa is absolutely amazing! The manager Kath is very helpful
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you so much for your kind words! We’re thrilled to hear that you enjoyed the property and the spa. We hope to welcome you back soon!Warm regards,Kath GuancoGuest Experience Manager
Z-D-Babar
Superior-værelse med to enkeltsenge
Overnattede i jan. 2025
Familie
8 anmeldelse
8.0/10
Meget god
Slået op den 16. feb. 2025
A hotel at a great location and offered amenities make a very comfortable trip.
Oversæt
Svar fra overnatningssted: Dear ZDbabar,Thank you for your kind words! We’re glad to hear that you enjoyed our great location and amenities. It’s our goal to make your trip as comfortable and enjoyable as possible. We hope to see you again soon for another fantastic stay!Best regards,Kath GuancoGuest Experience Manager
Touch
Superior-dobbeltværelse
Overnattede i apr. 2024
Par
3 anmeldelse
8.5/10
Meget god
Slået op den 6. maj 2024
abosutely amazing , hospitality is their expertiser. the only thing is ther buffer the need to update the menu 🇸🇦🇿🇦🇨🇳
Oversæt
Svar fra overnatningssted: Dear Touch,Thank you for choosing Novotel Phuket and for taking the time to share your wonderful experience. We're delighted to read that your stay with us was an excellent all-rounder, meeting your expectations in terms of location, Seaview room, staff, amenities, and overall comfort.Moreover, we are absolutely thrilled that you experienced warm and sincere hospitality from our team. Your kind words and positive feedback are deeply appreciated. We take pride in creating memorable experiences for our guests, and your acknowledgment reinforces our commitment to delivering exceptional service.Nevertheless, we will work with Chef to implement the menu to provide more varied offering, I want to thank you for bringing these concerns to our attention as we take all the feedback very seriously as we use this information objectively to improve the experiences which we provide to our guests.We're truly thankful that you entrusted us with your special day. It means a lot to us. We eagerly await the opportunity to welcome you back to Novotel Phuket whenever your travels bring you to Phuket. It is, and always will be, your second home in Thailand.Graciously YoursEdward ChenRoom Division Manager
Muhsin Dogrucan
Superior-værelse med to enkeltsenge
Overnattede i sep. 2024
Par
7 anmeldelse
7.5/10
Slået op den 24. okt. 2024
Hotel and service were good. But there is wrong information that; the hotel doesn’t have their own beach. Also breakfast was not that rich.
Oversæt
Svar fra overnatningssted: Dear Muhsin Dogrucan,Thank you for your feedback! We're glad to hear you enjoyed the hotel and service. We apologize for any confusion regarding the beach access and appreciate your input about the breakfast options. Your comments help us improve, and we'll work on providing clearer information and enhancing our breakfast offerings. We hope to welcome you back in the futrue!Best regards,Kath GuancoGuest Experience Manager
Gæstebruger
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i feb. 2024
Par
1 anmeldelse
8.5/10
Meget god
Slået op den 23. mar. 2024
Arrived in the hotel room at 8 in the evening to have welcomed by a few mosquitoes in the room, also, the bathroom door lock was damaged and not working. However both the issue were fixed the next day. Great sea view from the room and the breakfast had a good spread. Everything else was good.
Oversæt
CINDY HUE
Superior-værelse med to enkeltsenge
Overnattede i feb. 2024
Rejs med venner
19 anmeldelse
9.0/10
Fantastisk
Slået op den 4. mar. 2024
Nice hotel n nice breakfast . Is walkable distance to the beach . Service wise need more improvement
Oversæt
Anonym bruger
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i okt. 2024
Solorejsende
154 anmeldelse
9.5/10
Vidunderligt
Slået op den 20. nov. 2024
Nice experience and comfortable bed, but the hotel amenities are dated.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your feedback! We're glad to hear you had a nice experience and found the bed comfortable. We also appreciate your comments about our amenities. We are continuously working to improve our facilities, and your input will help guide our efforts in updating and enhancing the hotel for future guests. We hope to welcome you back soon for an even better stay!Best regards,Kath GuancoGuest Experience Manager
Sunil
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i jul. 2024
Par
8 anmeldelse
10.0/10
Enestående
Slået op den 16. aug. 2024
Had a great time at this hotel. Got the sea view with balcony room. Breathtaking view.
Oversæt
Svar fra overnatningssted: Dear Sunil,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed the breathtaking sea view from your balcony room. It’s great to know you had a fantastic time with us. We look forward to welcoming you back for another memorable stay!Warm regards,Kath GuancoGuest Experience Manager
Happy K-K
Deluxe-værelse med balkon og havudsigt(dobbeltseng)
Overnattede i dec. 2023
Rejs med venner
10 anmeldelse
10.0/10
Enestående
Slået op den 16. jan. 2024
Nice view, good atmosphere, clean room, good service.
Oversæt
Svar fra overnatningssted: Dear Valued Guest,We appreciate your choosing to stay with Novotel Phuket Resort on your journey to Thailand, we are thrilled you had a relaxing time with us. Sometimes we all need time out from our daily lives, and we are delighted we could be part of yours! Thank you very much to highlight the quality of the service that you have received during your stay from all of our heartiest staff. Rest assured that the pleasure was shared, and our only hope is to have you and biggest group returning soon for another fabulous holiday at Novotel Phuket Resort. Cordially Edward Chen Room Division Manager