JW Marriott Phuket Resort & Spa

1. 酒店客房設施真的很舊，房間很暗，不是很舒服。 2. 浴缸的水都是黃色的，根本不適合洗澡，也反映房間保養不佳。 3. 明明沒有開窗戶，但房間內居然有起碼兩三隻蚊子。半夜被蚊子咬了。點了蚊香也沒什麼用。 4. 前台、Spa、健身房和餐廳的員工態度很好，但可惜房務部員工服務真的很慢。 5. 早餐很豐富，用餐環境很好。

真的差勁啊這家萬豪！酒店太老了不值這個價～～1是辦入住看到中國人直接給了個尾房，經溝通明明網上都還有大床房就是不肯換，最後給我一個雙床房拼大床，整整2.7米的拼床中間還是塌陷的。2是淋浴房最基本的水壓都沒有，滴滴答答的，五金件極其難旋轉得動。3是你好歹2000多人民幣一晚的消費，你給我們用國內3星級都甚至比不過的牙刷，過分了吧？4是晚上回去滿牆壁的壁虎爬來爬去，不怕的還好，怕的話多滲人……不吐槽了，以上全是真實評價。唯一一個好的地方是早餐確實還不錯，別的就真的沒了！有這個預算的朋友儘量換酒店住，以免失望透頂！

也不清楚什麼原因，五星級的酒店收取了房費 2250 的 63 平的大床房，會有意想不到的體驗，我來和大家分享一下。 1.前台客服對於國內遊客的歧視以及不尊重（在有房源的前提下，提前備註不要尾房，最終還是提供尾房。） 2.房間的異味很嚴重。導致孩子咳嗽更加嚴重。（發黴的味道） 3.凌晨兩點半入住。 介於以上入住體驗的描述是想給即將入住的朋友一個警醒。儘量避免預訂此酒店。不要因此的體驗遭遇而影響心情。

Look no further, I’m definitely coming back! Hotel sent me an email on prior to arrival to confirm my stay, probably because they can see I’m on their Bonvoy membership program. It’s our wedding anniversary so they gave us a free upgrade, which is very kind of them. They also set up the room on prior to my check in (hotel emailed us to ask my check in time) with extra bedding, a baby cot and some baby amenities as my husband made a remark that I just gave birth. Check in was efficient. Marriot surprised us with several cakes & treats during our stay, when we were in the room and at their bar. Breakfast was a delight, and it ends at 11am, meaning we can catch up with some sleep. Sea turtles visit session was meaningful and loving. Loved the pools, so much fun hanging out with other families/ guests. During our last night, we spent our time at the hotel bar as they hosted live performances there with unbeatable happy hour deals. The vibes was really nice and we danced with other guests, it almost felt like we were on a cruise! I’m really missing the time there. Bam/Bem at the breakfast restaurant was so attentive, he gave me straws for my drinks while he observed I was looking for some. Offered to get me a soda water as I was craving for a coke at breakfast. Jeeja at the bar sent us a cake and some postcard & tea leaves from the hotel as surprises. Some red shirt staffs near main pool needs to be trained on hospitality and understand they are no better than any staffs at the hotel- Pong saw some guests at the pool but was busy chitchatting with his colleagues about the fun he had last night. When I asked where the towels are, he told me his working hour only start from 9am. I looked at my watch, it was 9:04. Then he lied about busy doing briefing with his colleagues. Too bad I caught him lying as I speak some Thai. The next day he saw me again, and he looked away, no greetings or whatsoever. If I were the management team, I would surely take action and make sure this doesn’t happen again. We rent a car so transportation was not an issue for us, although you can pretty much get everything you need at the resort. I wish I spent more time at the hotel to make good use of the gym, pools, as well as their fun free activities! Overall, it is worth every penny and exceeded my expectations. If the management team can get more training for the red shirt staffs, this hotel deserves a 6 star rating :)

The resort exceeded expectations in every way. The facilities were awesome. The staff were welcoming and attentive throughout our stay. The tranquil ambience added to the overall sense of relaxation, and variety of culinary experience. Truly a five-star experience from start to finish.

Uff the hospitality comfort , elegance ,activities all worthit. We had 7 rooms and stayed for 6 nights.