Andamantra Resort and Villa Phuket

Hi! This is my honest review. Phuket itself is a good place to visit. But Andamantra is the worst hotel i’ve stayed after so many visits in Phuket. To go to the room you must ride to their tuktuk style service like a buggy to go up to the room. Meaning going up and going out you have to call for the service. Front desk is not useful you must call them so many times before they answered. After checking in we went to the room and here’s the thing the keycard is not working. We called so many times and took a long time no one came. We waited almost 1 hr for the keycard. Luckily there is a staff passing by the hall she helped us if not we will be waiting forever. The following day, we request for make up room no one came. The third day, morning time we request for towel’s we called so many times no one came. We have to use towel’s from the floor the we put yesterday because we are expecting for house keeping to clean the room. Checking out is the same, we need to collect the refund but house keeping still not answering. And no FREE WATER.. like what they told us. It’s an old Hotel that’s it. Services is so poor. Driver’s are good & helpful Their Taxi service is good.

Check-in process took forever!!! Went there in mid-December, high season. The queue was long and my check-in was handled by 4 different staffs (1 gave me form to sign, the manager then assigned the room, 1 more collected deposits, 1 more created the key)- overall took about 10-15mins not including the queue time. I just think the check-in system poorly managed. A lot of customers were complaining. Aside from that the hotel is beautiful. Swimming pools were lovely, all facing the Patong Beach and sunset. Some areas of the hotel (e.g stairs) could be maintained cleaner. Spa was superb! Spa buffet for 2 hours amounted to just S$50 (1,350 baht) and you can choose two options between body massage, body wrap, body scrub and facial. Totally worth it! Spa staffs were professional. Have read other reviews and the conclusion to me is that hotel overall experience is hit and miss. Recommended to stay maybe only during low seasons.

Room facilities weren’t the newest, the room sink was leaking. But the staff there were very helpful, buggy rides were easily accessible to and fro lobby. Overall will go back and stay again.

Very beautiful view, friendly stuff, near Patong Beach

Andamantra has great service. Everything was good.

the Location is good , there are three swimming pool and also has good sea view. The driver and public area staff very very kind and helpful. But I cannot believe that there is very rude staff, she is reservation, she speak very rude to me. I don’t remember her name but she told me that she is reservation who work at front office.