Tuana Hotels Casa Del Sol

Vores ophold var ubehageligt, og vi vil ikke vende tilbage til dette hotel. Stemningen er ikke hyggelig, og rummet mangler komfort. Møblerne er forældede, og den overordnede stemning giver indtryk af omsorgssvigt. Der er ingen indretning at tale om. Værelset har en træbænk i stedet for en behagelig stol med billeder. Snavs er mærkbart fra de første trin, med gulvet og møblerne dækket af støv. Synlige tegn på manglende regelmæssig rengøring er til stede i hjørnerne. Tilstedeværelsen af ​​støv og snavs skaber ikke kun en ubehagelig visuel opfattelse, men giver også anledning til bekymringer med hensyn til sanitære forhold. Værelset trænger til reparation. Badeværelset har utætte vandhaner, og væggene er plettede og ridsede. Møblerne og udstyret fremstår utidssvarende, hvilket giver et indtryk af vanrøgt og sjusk.

They asked deposit 3000thb for each room. My family big. We booked 3 rooms. On cash, we deposit 9000 thb. Well... it was super good condition to stay. So we just paid deposit. Later we got all deposit back when check out.

Very cool hotel with possibility use pool just from your suite (if you live on first floor). Good breakfast, good location near Kata beach.

Hotel was okay, music was too loud until late night. Family friendly but should turn music down as its not a party

Positive Aspects The hotel's location is very convenient, just a 5-minute walk from Kata Beach. The facilities are spacious and comfortable, including a restaurant, bar, kids' club, spa, and gym, along with roomy bedrooms and bathrooms.  Negative Aspects Unfortunately, the hospitality leaves much to be desired. Room maintenance was lacking; for instance, the showers had poor water pressure, and the temperature was difficult to control—water was either scalding hot or ice cold. While we booked two standard rooms, one was unexpectedly upgraded to a family room, which had a very comfortable mattress. In contrast, the mattress in the standard room was noticeably old and hard from overuse. We checked in around 1 AM due to our flight arrival time. The front desk staff seemed superficially kind but were not very helpful. Although the hotel requires a cash deposit of 3,000 baht per room (which is reasonable), we were surprised to learn that credit cards were not accepted. When I inquired about this, the staff member curtly replied, "It's in the fine print of your reservation from Ctrip. You can call them to complain if you want." I admit I didn’t read the fine print, but the way it was handled was quite embarrassing. Overall, the staff seemed primarily focused on upfront cash payments for everything and showed little regard for our comfort. The only two employees who greeted me with a smile during our entire stay were the housekeeper and a staff member promoting the dinner buffet, clearly eager to upsell. I felt unwelcome throughout my stay. After over ten years of vacationing in Thailand, this was the first time I experienced such a lack of the warm hospitality I’ve come to expect. To the potential foreign manager of this place: Let the locals handle it the Thai way; they understand hospitality far better than you do.

Good: Pools, location Bad: This place feels like a budget airline. From the moment we arrived, it felt like they were searching for fees. Security deposit, room card deposit, Even though we purchased a 3 bed suite, we had to pay an extra daily fee for our daughter to stay with us. We had to call them when we wanted a third towel or a third water bottle. The real problem, however, was when they claimed we stained a towel with some mysterious yellow dots and they were going to charge another 500 fee. We discovered this had happened to at least one other resident as well and others had complained of similar shadiness on other sites. I asked what made them think the yellow dot towel came from our room and they said the cleaners take photos as they collect the towels. My wife happened to be in the room when the cleaning ladies allegedly found and documented the towel, but it didn’t happen as they claimed. I also went a little overboard as a detective and studied the cleaning lady’s movements at other rooms and verified the process they claimed wasn’t true. We didn’t use the towel beyond drying off in the bathroom and I can’t fathom anyway that stain could have occurred from our use. The manager always seemed to conveniently be away when we requested to speak with him. If they had actually found a stained towel in our room with my wife laying right there watching, it would have been the logical time to provide evidence. Unfortunately they waited 6 hours and sent a bill with a photo of some random towel with a yellow spot that had no connection with our room. Although the staff were aware of the situation and failed to provide meaningful evidence of the claim, we were still forced to pay. Perhaps they made a mistake and put the wrong room number, perhaps it is some money making scam. Regardless, I wasted multiple hours of vacation time and endured a great deal of stress trying to deal with this injustice and I hope no other customers experience the same. Note: Trip.com was amazing in this and I am continuously impressed by their great customer service