Sailing Club Signature Resort Phu Quoc

"Our stay at Sailing Club Phu Quoc was absolutely fantastic! The resort had a perfect mix of luxury and relaxation, with stunning views and well-maintained facilities. The staff were incredibly friendly and attentive, making our family trip even more memorable. The food was delicious, and the ambiance of the entire property was serene and inviting. Highly recommend this resort for anyone looking for a wonderful getaway in Phu Quoc!"

Very disappointed to the manager & staffs here! Staffs are really not trustworthy here & the manager do not accept that their people made mistake!! Be careful if you choose this hotel…!! We left our villa 11am while there’re one man one lady came in to start cleaning the villa, the man was cleaning rooms on 2F. After a long full day schedule we back to our villa at 11pm, my daughter burst out crying loudly holding her beloved sleeping bunny handki that she used for 8yrs since born, it was totally torn & damaged with cotton leak out also, as well as another unicorn plushie’s leg also got cut!! They all look like it’s purposely damaged by PEOPLE!! It was super heartbreaking to my girl, so we call to front desk and a man came to just take few photos and said he is just doing the night shift, and will notify manager the next day, also because he doesn’t really understand English, it was hard to communicate…! The next day, no one approach us until we finished breakfast & ask at front desk, Manager Thu replied us that they will investigate & ask their staffs, meanwhile just offer my girl to go pick a doll from their gift shop (which I rejected cus it’s no way could replace her 8yrs bunny) and said we can send the dolls to laundry service to help sew it back………. But we need an answer more than a new doll. Why it’s being cut & destroy like that!?!? This is a 5 star hotel, is this acceptable? We just feel who ever damage & cut these kid’s plushie is really psychopath! A day after, NO further approach until I ask & chase for answer, on last day when we check out, manager Thu only replied us non-sense answer saying their staffs did not do it & it could be by animal…(!?!?) and because no camera so they cannot find out who did it. We were very shocked hearing such answer, if there’s no camera then why she would believe 100% what the staffs said that they didn’t do anything in the room destroy kid’s plushy? We were out WHOLE DAY, only hotel staffs can access our room right? She further said it could be animal, which is even more ridiculous as we lock all door n window doors, even if it’s a mouse they will choose to bite the food on table but not a kid’s plushy right? Over all, the hotel manager & staffs are really irresponsible & not helpful at all. All their English standard are low & not quite understand what I said! This hotel facilities for kids are very limited the kids club room is super small and not fun to them. I do not such family with young kids to here. PS. When we left with all our luggage’s on the buggy, that driver turn around so rush & our big Rimowa luggage got swing away on floor far behind that the driver had to pull off baggage n ran back to pick it. Things inside were all mess but luckily we didn’t put anything fragile items inside but there were a big scratch on our black luggage when we reach airport n found out..

Service and breakfast are really great 😊 Private pool is very clean and nice 👍

Villa is large and clean, with a pretty big swimming pool that can actually swim. Services are good, providing an app to communicate with the staff and able to book services through it, like book buggy or in villa BBQ etc. But most of the staff need to improve their English speaking abilities, i guess only 1/3 of the staff can actually communicate with English. Other than that, it’s a very good villa.

Nice room, beautiful facilities and spacious living room, kids have lot of fun with the swimming pool and the living room.

Terrible time at this property. AC was leaking and puddles of water everywhere. The replies were very slow too. Didn’t offer much assistance when needed. People entered our villa when we went out, we did not request for it. Offered no service recovery for all these bad experiences. Also, stated it’s for birthday celebration but property said nothing could be arranged not even a slice of cake. Do not recommend.