Free Beach Resort

The service of this resort is pathetic. They do not offer toiletries in the bathroom. Moreover they do not allow outside food in the resort. If you wish to get a vegetarian or special food from outside then they are charging service fees of VND 100,000 per person. This is a very insulting treatment for guests. They only give two small water bottles on the first day. For all other days of stay they will charge for water bottles. This looks so cheap and completely unprofessional. They do not even offer a bell or service to take your luggage to your room during check-in and take luggage from the room to the reception during check-out. I have never seen this kind of worst service in any other hotel in the whole of vietnam. I will never stay again at this resort. I paid the highest charges for the one and only "Beachfront villa" - it is the only one villa which is exactly on the beach. It costs so high. The location is great. But the service standards are completely pathetic.

Amazing location just on the beach. We booked a Beachfront bungalow. It's the best choice in this resort. Room amenities are not enough. They do not provide toiletries. They do not provide shampoo, shower gel etc. so you must carry your own toiletries. The property is old and not maintained well. The owner may be a miser person or he does not have enough money to renovate his property. The location is 10/10. Just on the beach. Check photos. They have a nice Beachfront restaurant serving vegetarian as well as non-vegetarian food prepared in the Vietnamese style. Room service standards are below average. We are 100% vegetarian. So we ordered our food from outside and went to the hotel restaurant to eat our food. It was highly surprising and sad that hotel management denied us to sit in the restaurant as we ordered food from outside. It was utterly surprising and sad for us. They asked for an additional VND 100,000 per person to sit in the restaurant. This was ridiculous. We never faced such humiliation at any other hotel in vietnam. Hotel management must improve their standards

We stayed in a bungalow, and overall, it was fine. However, the bungalows could definitely use some refreshing. This wasn’t the main issue, though. The biggest problem is the road leading to the hotel. There isn’t a single light along the way, which makes it genuinely dangerous—you could easily twist your ankle or fall. Of course, using a phone light works, and that’s what we did, but adding a couple of lights along the road would be a much better solution. It’s unclear whether this road is the responsibility of the hotel or the local authorities, but for guests, it doesn’t really matter. The lights just need to be there. Aside from this, everything else was great—the location is wonderful, and the staff is very friendly and welcoming.

Super relaxing and friendly staff. Very central and both north and south are accessible via bike (25km to the north and 25km to the south) definitely recommended

The staff and the services are of good quality. The main issue is the location. The Free beach is on the far southern corner of the Long Beach Phu Quoc. The beach right o in front of the restaurant is bit rocky and all the busslibg is 500-600m away at the centre of the beach. The hotel could be ideal for young or single people but may not be the ideal location for a family with young kids. Nevertheless this is not hotel’s mistake. Just the location issue.

Basic hotel, price to value. Beds comfy, room spacious. We had the bungalow on the beach. Nice sunset direkt from your room!Staff friendly, food is ok, portions to small for our teenagers. Downside; beach furniture is old and damaged in desperate need of replacement.