Movenpick Resort Waverly Phu Quoc

5 perfect days in here. Friendly and helpful staff. Spacious and tidy room. Free access in cildren daycare every day from 9am-6pm, free chocolate hour every day from 3.30pm-4.30pm and free airport pick up/ transfer.The chocolate and cheese cake is so delicious. There are more than 5 ice cream flavours to buy. I bought vanilla and matcha. Both were so good! I am requested to get a room and a beautiful sunset view to celebrate my anniversary but wasn't expected to be fulfilled with warm greetings via wish card, a romantic swan towel and roses deco on bed, and there was a surprise of a delicious chocolate mousse cake too in the chiller! Iron and iron board upon request. The hotel provide a tote bag to use for free along the stay. I have tried their signature coffee. I like it. So refreshing! Hotel also provide a water cooler on the ground floor to refill a drinking water. I am also use their laundry service and satisfied with the service provided. The hotel has a universal plug, and therefore you don't need an external adapter. Btw, the hotel will charge you a deposit VND1million/day and i paid for VND4millions for 5D4N using wise card. The money will be refund less than an hour after check out. I am suggested to use wise card rather than use credit card that will take 7-10days to refund the money. This hotel is not halal because the breakfast provided is mixed with non-halal food. Our only food choice is boiled eggs. maybe the hotel can separate halal food because there are some foreign tourists from other countries who also have problems eating breakfast. Overall, we were satisfied staying here and fully recommended.

Would not recommend. Not 5* at all. Dusty room, lazy housekeeping. Horrible customer service. None of the staff speaks good enough English. MAKE SURE TO CHECK ALL RECEIPT SIGN!!! They have scammed us into paying for a buffet package when we only had 2 drinks at the rooftop bar. They refuse to correct the mistake saying they can not "refund" and to give us the "complimentary" packages. How is it complimentary when you've taken a charged and are forcing us to partake. Aircon is actually controlled outside of the room even though there is a thermostat in room. Breakfast is disappointing for an apparent 5*. They make you download what they call app concierge, which means any requests can be done via the app. We requested ice, 45 minutes later still no ice. Will not be staying at any other Movenpick again. Refer to photos below, what 5* makes you pay for a broken glass bottle? Screams milking guest for every penny.

Room was clean. Hotel is huge and beach was very nice, just right in the hotel. Breakfast was great and filling. Highly recommended. Just that the location was in the middle of town and grandworld. Free bus from town and buggy to send and fetch you at the main gate with timing.