Sheraton Phu Quoc Long Beach Resort

Excellent hospitality and services. Huge and well maintained property . Multiple options for the breakfast . Evening at beach /pool is awesome. The staff even helped to arrange the shuttle to visit the nearby medical centre . Great place to stay.

Location wise, it's a bit far from the main town & the airport... About half an hour away. Shuttle buses are provided to & from the airport & also to Grand World Phu Quoc. If you plan to just hang around the Northern part of Phu Quoc Island, then yes, this hotel is strategically located. The hotel itself is 5 star! From the aesthetics, facilities & the service! Most of the staff couldn't really speak English though. Taste of the food from each restaurant varies, menu variety is very vast, there's Italian, Korean, Vietnamese & Indian cuisines. The spa service is also spot on. I tried the 4 handed massage... That is some next level stuff. The room itself eventhough I was placed near the elevator. I couldn't hear much noise. The rooms were really well insulated. The bed is so comfortable & the bathroom is so huge! I really enjoyed my stay here at Sheraton Phu Quoc! Highly recommended.

Excellent service by chef Chetan and his team.

Lovely Stay, But Some Improvements Needed We stayed at a villa with our family and had a generally good experience. The villa itself was very spacious, which was perfect for accommodating our group comfortably. However, it’s worth noting that the property felt a bit old and could benefit from some updates to make it feel more modern and fresh. In terms of value for money, it was okay—. The pricing was fair for the space we got. The hotel staff were very nice and tried their best to be helpful, which we truly appreciated. However, a challenge we encountered was the language barrier. Many of the staff couldn’t speak even basic English, which made communication difficult at times. Despite this, they were always friendly and eager to assist however they could. Overall, it was a pleasant stay, but there’s definitely room for improvement in both the villa’s condition and the staff’s language skills.

During our recent 2 nights stay at the Sheraton Phu Quoc Long Beach Resort, we booked both a 4-bedroom Garden View Villa and a Twin Balcony Ocean View room. The villa itself was impressively spacious and boasted a lovely ambience, although we did notice signs of its age. In particular, the curtain in the upstairs bedroom had come loose, and the balcony gate could not be opened. That said, we still found the accommodation generally comfortable and enjoyable. We were quite impressed by the buffet breakfast, as it offered an abundance of dishes and the food quality was excellent. However, the receptionist at the restaurant appeared inadequately trained. On one morning, instead of checking whether any tables were available on the first floor, she directed us upstairs to the second floor. When we insisted on remaining on the first floor, we were obliged to wait for roughly 10 minutes despite the presence of numerous empty tables. This lapse in organisation was disappointing and suggested that the restaurant’s management could benefit from additional oversight or coaching. On our final day, we requested a one-hour late check-out, and the receptionist (lady) was both gracious and efficient in accommodating this request. Regrettably, we encountered a problem when our room key stopped working at 12:45pm. Upon returning to reception to resolve the issue, another staff member — identified as a guy “Thuan” who addressed us in a noticeably impolite manner. His abrupt comments relating to the number of key cards provided were unexpected and created an unnecessarily tense situation. Such conduct seemed incongruous with the typically high standards one would expect at a five-star resort. Additionally, we attempted to ring the “Guest Service” line to request a buggy from our villa, only to find that no one answered. This was a minor inconvenience, though it did add to the sense that some elements of the hotel’s service could be improved. Nevertheless, in general, the Sheraton made a favourable impression, and the facilities remained otherwise pleasant. With a focus on further training for the staff — particularly those at the restaurant and the front desk. It has the potential to provide a consistently excellent hospitality experience.

So bad this hotel nothing can nego. This is not my first time Sheraton hotel disappointed me