Premier Village Phu Quoc Resort - Managed by Accor

Everything was amazing. The service, especially Tristan (reception), Thai & Hai (restaurant), the cleaning team, the buggy drivers, the nurse... everyone in the staff! They treated us so nicely, and the hotel itself is an absolute dream! The bedrooms are super clean, the house is huge, and it was super cool to have our own swimming pool! I had the best experience ever in this hotel, and we are willing to come back one day! Additionally, the 15,000 Steps🚶♀️ Reward Program was super creative, and you should consider running🏃♂️ inside the hotel to get 500,000 💰 VND reward at the same time as you get healthy! 😁👍 I highly recommend it! --Manu😄

We went there already a second time and we were not disappointed. A nice resort with 2 beaches and all facilities for a joyful family holiday.

Overall, our stay was enjoyable. The villa was spacious and perfect for a family trip — clean and set in a beautiful environment. However, there are a few things to note: If you’re afraid of bugs, this may not be the best choice. We encountered quite a few bugs inside the villa, and I even stepped on millipedes twice during our 4-night stay. Unfortunately, while housekeeping tidied the room and changed towels, they didn’t clean the blood stains left behind. The water pressure was quite weak throughout the stay. Breakfast was great, with a good variety. But I did notice some hygiene issues — for example, a few guests picked bread with their hands instead of using the tongs provided, and there was no staff around to remind or guide them. Front desk service needs improvement. When we bought cable car tickets through the hotel, they had to take photos for the entrance process. However, the staff member didn’t give any signal or communication when the photo was taken, which caused confusion. During checkout, it was raining. We had one suitcase, one hand-carry bag, and a plastic shopping bag. The staff placed our hand-carry bag directly on the wet ground, making the bottom dirty, while they put the plastic shopping bag on top of the suitcase — this seemed careless. They also asked what our plans were after checkout (our flight was at night), and we mentioned we might try the hotel spa. But instead of assisting, the staff just told us we had already paid and could go pay directly at the spa. They didn’t give us any further information — no directions, opening hours, or what services were available. It gave us the impression that once you’ve checked out, they’re no longer interested in helping. Tips for future guests: • Bring extra swimsuits if you plan to swim multiple days. There’s no dryer or drying rack unless you pay for laundry, and sudden rain is common. • The hotel offers some activities like kayaking and yoga, but these are often fully booked, so try to reserve early.