Wyndham Grand Phu Quoc

I stayed here for 4 days and 3 nights. and this cup of coffee has been left here for 3 days and no one has cleaned it, the sheets and pillows have not been changed, the toilet paper is gone and not replenished, the staff who cook breakfast at the restaurant have a bad service attitude, showing attitude when customers come to get food, I came here to relax and I used money to buy your attitude and service, I did not come here to beg

Stayed in Building B, Deluxe Suite Ocean View, 3rd floor. The room was indeed beautiful and comfortable, but starting from 9 or 10 AM, extremely loud music with heavy bass made it impossible to sleep. We had already paid for the airport transfer when booking. Before checking in, we communicated via messages that we would be changing hotels after checkout and not leaving Phu Quoc. (I thought we could take the shuttle to the airport and then head to our next hotel ourselves.) However, they insisted that I provide a flight number to arrange the shuttle. Later, they told me to arrange the timing with the front desk upon check-in. When I checked in, I asked the front desk if we could be dropped off at our next hotel instead of the airport since it was along the way. They said OK, and there was no need to arrange the time in advance—we could confirm it on the checkout day. However, it turned out they were referring to the free VinBus, not the hotel's paid shuttle service that I had already paid for. The front desk staff at check-in completely misled us, and as a result, we were unable to use the hotel shuttle. We noticed that the door lock kept beeping, and our keycard couldn’t open the door. We asked a hotel staff member to report the issue, assuming it would be fixed by the time we returned. However, when we got back at night, the problem was still there. I had to walk to the front desk again, and it seemed like no one had addressed our request, meaning it had been completely ignored. Finally, they helped us enter the room and told us the door lock battery was low and could only be fixed the next day. We ordered room service for a late-night snack, but by early morning, I had diarrhea, and my girlfriend was vomiting. I was left completely drained and unable to continue our itinerary. When we reported this suspected food poisoning incident at checkout, the front desk simply said, "Okay, we will pass on the message," and that was it. No apology, no compensation. Only the exterior looks five-star, but everything else fails miserably.

The Wyndham Grand hotel exceeded our expectations! We stayed 10 days. The rooms were spotless, and the staff were exceptionally friendly and attentive. We loved the separate swimming pools for adults and children, ensuring a safe and enjoyable experience for everyone. The buffet breakfast offered a wide variety of delicious options to start the day. The private beach was pristine and well-maintained, with plenty of activities to keep us entertained. Plus, the hotel is conveniently located near must-visit attractions like Grandworld, VinWonders and Vinpearl Safari. A perfect getaway spot—I highly recommend it!