Seashells Phu Quoc Hotel & Spa

Jeg tager dig til lufthavnen den dag, du kommer tilbage. Hotellet giver dig et stykke papir med slibedato, tidspunkt mv. Jeg spurgte, fordi datoen var forkert, og de sagde, at de ville returnere den næste dag, efter at medarbejderen forlod arbejde, men der var ingen v****l dagen efter, så jeg måtte henvende mig og forklare det samme igen. Og jeg modtog en guide, der fortalte mig, at jeg skulle ankomme til lufthavnen 4 timer før tid. Der er intet at se i Phu Quoc Lufthavn.....4 timer............ Og det inkluderer massage, men det har ingen mening overhovedet. Der gives ingen vejledning fra check-in til check-out.

Hotellet ligger midt på øen Phu Quoc. Natmarkedet er i nærheden, og det kan nås på få minutters gang Hvis du vil bo midt på øen en dag, kan du bo der. Jeg så fluer i frugtafdelingen til morgenmad. Min partner og jeg havde diarré efter at have spist det, men jeg ved ikke, om det er relateret til dette. Og der er mange insekter på altanen, jeg har ikke brugt det meget. Hotellets toilet har også mange pletter. Jeg anbefaler ikke dette hotel. Desuden skal du betale et depositum for dette hotel, hvilket er det samme som at betale online. Desuden er minibaren utrolig dyr Når du køber online, står der, at der er en lufthavnstransport, men faktisk, hvis du overfører dertil i midten, vil de ikke give dig nogen service.

The location of this hotel is at centre, you get to access to tourist spot with walking distance and get delicious food nearby too. Not to forget fantastic sea view.

The Few Positives: 1. Stunning Sea View – The room offered a beautiful view of the ocean.   2. Efficient Airport Shuttle – The shuttle service was punctual and hassle-free.   3. Prime Location – Conveniently within walking distance of the night market.   4. Exceptional Poolside Staff – One staff member went above and beyond, quickly securing my personal belongings when heavy rain suddenly started.   Major Letdowns: 1. Poor Dining Experience – The BBQ buffet was underwhelming, with unappetizing presentation despite the fair price. Not worth it.   2. Disappointing Breakfast – Limited, low-quality options with bland flavors. Service was lacking: no staff guidance for seating, forcing guests to scramble for tables. Empty food trays were left unfilled for extended periods, leaving guests waiting. 3. Cold & Unwelcoming Service – From check-in to room service, the staff lacked warmth — far below the standard expected of a top-tier hotel.   4. Tiny, Uninspiring Pool – The swimming pool was disappointingly small.   5. Hygiene Concerns – The room was uncomfortably humid.

We have booked 2 rooms and we would like to express our heartfelt thanks to the hotel manager, front desk staff, massage therapists, tour booking staff, and drivers for their attentive service and warm hospitality, which made our trip to Phu Quoc truly enjoyable. The cleanliness of the room was impeccable. Even though our suitcases were quite messy, the housekeeping staff thoughtfully organized everything for us. We were amazed by how tidy and orderly the room looked when we returned. The overall environment was spacious and very comfortable. The hotel's location is excellent — it’s close to supermarkets, night markets, money exhange shop, the police station, coffee shops (recommend buddy cafe in the pic), hospitals, and other essential facilities. It's also very convenient to order food delivery nearby. Breakfast was delicious with a wide variety of options, making every morning something to look forward to. Although there was some renovation work during our stay, the manager was extremely polite and proactively offered us suitable solutions, which made us feel truly cared for and at home. The hotel also provided airport transfers both ways, which added great convenience and made the entire trip seamless. This was a perfect stay — highly recommend.

Excellent location and good services. The views are incredible