Seashells Phu Quoc Hotel & Spa

Jeg tager dig til lufthavnen den dag, du kommer tilbage. Hotellet giver dig et stykke papir med slibedato, tidspunkt mv. Jeg spurgte, fordi datoen var forkert, og de sagde, at de ville returnere den næste dag, efter at medarbejderen forlod arbejde, men der var ingen v****l dagen efter, så jeg måtte henvende mig og forklare det samme igen. Og jeg modtog en guide, der fortalte mig, at jeg skulle ankomme til lufthavnen 4 timer før tid. Der er intet at se i Phu Quoc Lufthavn.....4 timer............ Og det inkluderer massage, men det har ingen mening overhovedet. Der gives ingen vejledning fra check-in til check-out.

We have booked 2 rooms and we would like to express our heartfelt thanks to the hotel manager, front desk staff, massage therapists, tour booking staff, and drivers for their attentive service and warm hospitality, which made our trip to Phu Quoc truly enjoyable. The cleanliness of the room was impeccable. Even though our suitcases were quite messy, the housekeeping staff thoughtfully organized everything for us. We were amazed by how tidy and orderly the room looked when we returned. The overall environment was spacious and very comfortable. The hotel's location is excellent — it’s close to supermarkets, night markets, money exhange shop, the police station, coffee shops (recommend buddy cafe in the pic), hospitals, and other essential facilities. It's also very convenient to order food delivery nearby. Breakfast was delicious with a wide variety of options, making every morning something to look forward to. Although there was some renovation work during our stay, the manager was extremely polite and proactively offered us suitable solutions, which made us feel truly cared for and at home. The hotel also provided airport transfers both ways, which added great convenience and made the entire trip seamless. This was a perfect stay — highly recommend.

We were pleased with the airport transfer. However the check-in only took place at 3pm and they refused to give us late check out. The breakfast restaurant was too full. Didn't have enough tables for all the guests and it was chaos. The pool is nice but also not enough space for all guests to sit and relax. Key cards also don't work well and the elevators take a long time. Good location but the restaurant downstairs gave my friend food poisoning