La Quinta Inn by Wyndham Phoenix Sky Harbor Airport

No shuttle bus .. but websites says has . Misleading

Not very clean, not very nice, they didn’t refund my deposit, customer service was terrible. We were flying in late at night from another state and tried to verify our reservation and airport pickup service two nights in advance and when we called the person at the front desk said she didn’t know how to check in the computer and told us to call the next day and talk to someone else. Called the next day to confirm and they did confirm the reservation but were short with me saying they would not have hotel pickup and we would have to get an Uber, not friendly at all. Flew in and finally got there and as we were checking in late at night another customer in front of us was upset because he had prepaid for a room and they insisted he pay again. Even though he had a receipt they wouldn’t allow him to check in. They didn’t attempt to problem solve with him just told him too bad and he left, upset and without a place to stay at 1230am. It was late at night and we were just glad there wasn’t a problem with our reservation. Our room looked old and not nearly as nice as the photos had been. Somehow after our stay we noticed we had picked up a contagious rash and our first thought was this motel but how can we prove it?

Service was good

We booked a suite with king and sofa got the confirmation but the hotel didn’t honor the confirmation Because there is only one suit they booked someone else in But they gave us a room with two double beds with no separation Because we were on the road trip didn’t really mater If you booked a suite make sure you contact this hotel For my five years using the same travel agent to travel the world I never have to contact the hotel to confirm the booking

Had to move to 4 different rooms until I finally said forget it. Rooms smelled like cigarette and mold. They went to spray odor spray but didn’t make a difference at all. I had to go and buy candles and odor eliminator spray. If my children were not in icu and I didn’t need a quick play to stay that was prepaid I would have left. The staff was nice and tried to accommodate us but the hotel is just old and needs to be renovated, not just a fresh coat of paint. Oh and hotel is supposed to be non-smoking.

Decent hotel for the price. Pool chairs were all broken but the pool itself was clean.