Hartsy2013
14. juli 2024
The amenities were decent and the rooftop pool was nice, but the experience was significantly diminished by the rude staff and poor customer service. We had to pay extra for a rollaway bed to be added to our room (expected) but the bed was as hard as a rock - not really a bed, more a very firm couch. We had issues with a beeping front door lock preventing us from sleeping on our final night, followed by a phone call from reception at 5:40am asking if they could come and take a look at it!!!!! We declined and they arrived to knock at the door anyway. There were 12 of us and all felt the same. If you’re ok paying for staff to be rude and customer service to be non-existent, this is a great place to stay.
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