Tian Yi International Hotel anmeldelser

Svar fra overnatningssted: 尊敬的客人,非常感謝您在《攜程》上分享了對天藝國際酒店的不滿意評價。我們真誠地為您在入住期間遇到的各種問題感到非常抱歉。您反映的問題確實不符合我們為每位客人提供優質住宿體驗的目標。房間電話出現故障,致使您無法正常聯繫客房服務,以及發現房間內有蟑螂等衞生問題,以及走廊有異味等情況,都是我們極為關注的痛點。這些問題完全違背了我們一直以來堅持的服務標準。我們已經高度重視您提出的寶貴反饋,並立即展開全面排查和整改。我們會盡快對相關問題進行徹底解決,同時加強酒店各區域的定期維護和突擊檢查,杜絕此類問題的再次發生。我們誠摯地感謝您提出寶貴意見。您的反饋無疑是我們不斷進步的重要推動力,讓我們有機會全面反思和改進工作中存在的不足。我們真誠地希望您未來有機會再次選擇入住天藝國際酒店,屆時一定能夠感受到我們的全新面貌。再次感謝您的支持與理解。我們將繼續努力,為每位客人營造理想的入住體驗。天藝國際酒店 謹上

Svar fra overnatningssted: Dear Guest,Thank you for taking the time to provide a comprehensive review of your cousin's stay experience at our hotel. We appreciate your valuable feedback, as it helps us identify areas where we can improve to better serve our guests.First and foremost, please accept our sincere apologies for the inconveniences experienced during your cousin's stay. The lack of certain amenities like refrigerators and irons, as well as the shortage of key cards, are issues we will address immediately. As a 5-star hotel, we should be providing the full range of expected in-room facilities and services.Regarding the breakfast, we understand your concerns about the limited Western options and the quality of the coffee/tea. We will review our breakfast offerings to ensure we cater better to the diverse preferences of our international guests, including expanding the a la carte options. Providing clean, hot and palatable beverages is a must, and we will work on improving this.The smoking issue you mentioned is a serious concern, and we will take swift action to enforce our no-smoking policies strictly across all public areas of the hotel. Maintaining a smoke-free environment is crucial for guest comfort and satisfaction.We appreciate you highlighting the positives as well - the helpful and attentive reception staff and the hotel's convenient proximity to the airport. These are strengths we will continue to build upon.Please be assured that we are taking your feedback very seriously. We will use this as a catalyst to thoroughly review our operations and address the shortcomings you have identified. Our goal is to provide a consistently exceptional experience for all our guests.In the future, if your cousin has the opportunity to stay with us again, we sincerely hope we can exceed their expectations through our improved services and facilities. Thank you again for your time and constructive input.

Svar fra overnatningssted: Dear Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your comments and are glad to hear that you found our hotel location convenient for your needs.I apologize for the issues you experienced with the condition of your room, the limited TV channels, and the absence of a hair dryer. We are committed to providing our guests with a comfortable and enjoyable experience, and your insights help us identify areas for improvement. I will share your feedback with our housekeeping and maintenance teams to ensure that we address these concerns promptly.Regarding the dining options, we understand that availability can be limited in our area. We are actively working to explore partnerships with local cafes and restaurants to provide our guests with more choices. In the meantime, our front desk staff would be more than happy to recommend some nearby options or assist with transportation to downtown.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more satisfying stay.

Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your feedback about your recent stay with us. We greatly appreciate your comments and are pleased to hear about your positive experience.We're glad to know that you found our rooms clean. Maintaining high standards of cleanliness is a top priority for us, and we're happy our housekeeping team met your expectations.It's wonderful to hear that you found our front desk staff friendly. We pride ourselves on providing warm and welcoming service, and we're delighted that this was reflected in your interaction with our team.We're also pleased that you enjoyed our Chinese-style breakfast. We aim to offer a authentic and satisfying morning meal to start our guests' day right.Your feedback is invaluable to us as it helps us to continually improve our services. We hope you had a comfortable and enjoyable stay overall.We look forward to welcoming you back in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Thank you again for choosing our hotel for your stay.

Svar fra overnatningssted: Dear customer,Thank you very much for your good review of our hotel! We are very happy and encouraged to know that you are satisfied with our location, service, room and food.We are glad that you are impressed by our location and service. We are committed to providing convenient location and thoughtful service to make you feel comfortable and convenient during your trip.Regarding the room, we are glad that you are satisfied with the size and cleanliness of the room. We pay attention to ensuring that each room is kept clean and tidy to make you feel comfortable and at ease.In addition, we are also glad that you like the food we provide! Our team is committed to providing guests with delicious and delicious meals, so that you can feel our heart and enthusiasm while tasting the food.Thank you again for your good review and support. We will continue to work hard to maintain the high-quality service level, provide spacious and comfortable rooms and delicious and delicious meals, so that you can spend a pleasant time with us. If you have any other needs or suggestions, please feel free to let us know and we will serve you wholeheartedly.Looking forward to welcoming you again and wish you all the best!

Svar fra overnatningssted: Thank you very much for your favorable review of our hotel! We are glad that you were satisfied with the cleanliness of the room and the variety and taste of the breakfast. We have always strived to provide quality service and a comfortable environment to every guest.Regarding the parking issue you mentioned, we are very sorry for the inconvenience caused to you. We will seriously consider your suggestions and try our best to improve our services. We will communicate your request to the hotel management team and work hard to find a solution to provide a better parking experience.Thanks again for your feedback and support! We look forward to providing you with a pleasant stay again. If you have any other requirements or questions, please feel free to let us know and we will be happy to serve you.

Svar fra overnatningssted: 尊敬的貴賓：看到您對我們酒店和員工的雙重肯定，讓我們感到非常欣慰和感動！關於員工服務：已向全體員工轉達您的表揚這是對我們服務理念的最好認可我們將繼續保持熱情友好的服務態度我們的服務宗旨：以客為尊熱情周到專業貼心用心服務您的好評將激勵我們：持續提升服務品質為每位客人提供更好的體驗創造賓至如歸的氛圍期待再次為您服務！歡迎常來！祝您生活愉快，幸福安康！天藝酒店管理團隊

Svar fra overnatningssted: Dear customer,Thank you very much for your good review! We are glad that you are satisfied with our employee Petra's helpfulness and solving your needs.In addition, we also thank you for your evaluation of the room. We will pay attention to the air conditioning noise problem you mentioned and try our best to improve it to provide a more comfortable environment. Your feedback is very important to us.Thank you again for your valuable comments! We look forward to your next stay in Building A, and hope that you can experience more satisfactory service and comfortable environment there.If you have any other needs or suggestions, please feel free to let us know, we will do our best to provide you with better service and let you spend a pleasant and comfortable time in our hotel.Looking forward to seeing you again! I wish you all the best, and I hope you will feel more improvements and surprises in your next stay!

Svar fra overnatningssted: Thank you very much for your kind review! We are very pleased that you were satisfied with the friendly service of our staff and the personalized service from Petra. Guest satisfaction is our greatest pursuit, and we will continue to work hard to provide a high-quality service experience.Your feedback is very important for us to improve the quality of our service. We will further strengthen language training for employees to ensure a better communication experience, and will also convey your praise to Petra to motivate and recognize her outstanding performance at work.If you have any other needs or suggestions, please feel free to let us know. Thank you again for choosing our hotel, and we look forward to providing you with high-quality service again in the future! Have a nice trip! Thank you for your support!

Svar fra overnatningssted: 尊敬的貴賓：感謝您對天藝酒店的簡短評價！關於舒適度：很高興能為您提供舒適的住宿體驗我們一直注重客房的舒適度持續優化房間設施與服務關於位置：感謝肯定我們的地理位置便捷的周邊配套方便的出行選擇我們將繼續：維持優質住宿體驗保持地理位置優勢提供更貼心的服務期待再次為您服務！祝您身體健康！天藝酒店管理團隊

Svar fra overnatningssted: 尊敬的客人，感謝您對我們的酒店的好評！我們非常高興聽到您對我們的酒店感到滿意。我們的酒店確實非常方便，位於一個便利的位置，讓您可以更容易地到達機場和其他目的地。我們也非常友善，我們的員工每天都努力為您提供更好的服務和體驗，讓您感到滿意和舒適。我們非常感謝您的支持和肯定，我們將繼續努力為客人提供更好的服務和體驗，讓每一位客人都感到滿意和舒適。

Svar fra overnatningssted: Dear Customer,Thank you very much for choosing our hotel and providing feedback on your experience during your stay. We are very sorry that you experienced the smell of smoke in your room and that the air conditioner was not cooling. This is inconsistent with our service standards and your expectations.We take a smoke-free environment and a comfortable stay very seriously, so your feedback is very important to us. We will take immediate steps to ensure that the no-smoking room policy is strictly enforced and to step up room cleaning and smoke indoor elimination efforts. At the same time, we will also check the air conditioner system to ensure that it is operating properly and providing you with a cool and comfortable indoor environment.We sincerely appreciate your understanding and patience and hope you will give us another chance to provide you with a better stay. If you have any other questions or needs, please feel free to contact us and we will be happy to serve you.Hope you have a great day!

Svar fra overnatningssted: Dear guest, thank you for your review and support of our hotel! We are glad to know that you are satisfied with the hotel's facilities and services. We have always been committed to providing guests with a comfortable and convenient accommodation experience. Airport transfer services, self-service laundry rooms, gyms, swimming pools, parking lots, and conference rooms are all free facilities we provide to meet our guests' needs. We look forward to your coming to our hotel again. We will continue to work hard to improve service quality and bring you a better experience. I wish you a pleasant journey and all the best!

Svar fra overnatningssted: We are sorry to hear that your experience at our hotel did not meet your expectations. We will carefully review and improve our services and provide feedback to relevant departments based on your comments. Regarding the room not being in the hotel but in the nearby apartments, we will make it clearer during the booking process. We will also consider providing better facilities such as a fridge and coffee in the rooms in future improvements. In addition, we will adjust our key and deposit management to avoid similar issues from happening again. We hope you can give us another chance to provide a better stay experience for you.