The Snowbell Hotel anmeldelser

Svar fra overnatningssted: Thank you so much for your wonderful feedback! We're happyy to hear that you had an amazing stay and that you enjoyed everything from the spacious room and city view to the gym, pool, and lounge areas. It’s always our goal to provide a relaxing and memorable experience for our guests, and we're glad to know our service made a positive impression. Your kind words truly mean a lot to us. We hope to welcome you back soon for another fantastic stay

Svar fra overnatningssted: Dear Valued Guest, Thank you for sharing your feedback! Being located on the 28th and 29th floors allows us to offer breathtaking views of the city, the river, and the beautiful surrounding landscape. Our location is ideal for both relaxing and exploring, and we’re glad that our team made your stay even more enjoyable. We truly appreciate your support and look forward to welcoming you again!Best regards, Snowbell Hotel Management

Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your stay with us. We’re glad you appreciated our central location, the convenience of being near Aeon Mall, and our spacious rooms with great views. It’s also wonderful to hear that you enjoyed our fast WiFi!Regarding your early check-in experience, we would like to clarify that, as stated on the booking platform, our standard check-in time is at 2:00 PM. However, we always strive to accommodate early arrivals whenever possible. We’re glad our staff could assist with your baggage while waiting for a room to be ready.As for the deposit, this is a standard policy mentioned during the booking process. We truly appreciate your flexibility in working with our team to find a suitable solution.We regret the smoky smell in the toilet and the dusty window you mentioned. This is not up to our usual standards, and we will address this with our housekeeping team to ensure improvements are made.Thank you again for your feedback, and we hope to welcome you back for an even better stay in the future!

Svar fra overnatningssted: Thank you for your feedback and for highlighting the things you enjoyed, such as our convenient location, stunning river views, and the gym and pool facilities on the 39th floor.We’re sorry to hear about the bathroom concerns. The smell you noticed might be from the cleaning solution we use, which some guests like, but we understand it may not suit everyone. We’ll also address the flooding and pest issues with our team to ensure they don’t happen again.Your feedback is important to us, and we appreciate you bringing this to our attention. We hope to welcome you back for a better experience in the future.

Svar fra overnatningssted: Thank you for sharing your experience with us. We’re glad to hear you appreciated the view from your room.We understand your concerns about the noise in the area. As our hotel is located in a vibrant Chinatown district with a lively nightlife scene, rooms facing the city view may be affected by external sounds. Upon being informed of your concerns, we promptly upgraded you to one of our suite rooms to ensure a more comfortable stay.Regarding the staff knocking on your door, we sincerely apologize for the mistake. This was a miscommunication on our part, and the room was never assigned to other guests. Rest assured, we have taken steps to avoid such errors in the future.We also value your feedback about the amenities and are continuously working to maintain and improve our facilities to meet our guests’ expectations.Thank you again for your comments. We hope to welcome you back to Snowbell Hotel for an even better experience in the future.

Svar fra overnatningssted: Thank you for your kind feedback! We’re so glad you found our rooms comfortable and spacious, enjoyed the strong water pressure, and appreciated our team’s daily cleaning service. It’s wonderful to know you plan to stay with us again!We’re sorry about the cigarette smell in the corridor. We’ll look into this right away to ensure a better experience for you and all our guests.We look forward to welcoming you back on your next visit. If you need anything, feel free to let us know.Best regards,