Phi Phi Natural Resort

In nigt. fire show was very nice.

A peaceful place where you feel relaxed (good food, good staff to help you, good accomodations)

Positive: The hotel is located in a very beautiful beach. The cabins are surrounded by nature with a view to the ocean. The swimming pool is great with a private beach just beside it. The staff is friendly and helpful. The massage is good and affordable. The nature is really beautiful inside the cabins area. Negative: the hotel was clearly under staffed. The same people working long hours and doing different functions. After the réveillon, the service quality really dropped down. Massage area is too close to the reception, what become extremely noisy for a massage. Swimming pool without service and with the bar closed. I really don’t understand why… they could make some bucks there. Restaurant: without consistency. Some days were great, others only average with the service oscillating a lot. Live music repetitive after 2 nights. A good mechanic music could help. Breakfast: average with few options. Bar: there weren’t fresh juices and the drinks were not special. Cleaning: my daughter found bedbugs on her room. She asked to change the room but the new room have the same problem. Facilities: the hotel looks only and deserves a rebuilding because the location is really premium Réveillon party: they really put some effort into it. But it looked liked a 80s party. Food was ok, not amazing. Fire performance too long and repetitive. Fireworks were great.