Hampton Inn & Suites Phenix City - Columbus Area

The property was clean. It can use some special attention in some areas but oversall it was clean. My only problem was the bed. Neither my husband or I slept well at all! We tossed and turned both nights.

The customer service was excellent. I had the pleasure to be checked in by Amy Jordan. After traveling for quite sometime she was able to make my check in painless and swift. The room was clean and I was impressed by the staff, free breakfast and overall appearance of the hotel. I highly recommend this hotel.

First of all, there is NO JACUZZI/HOT TUB. The pool photo they have up is not accurate. We chose this hotel for that very feature, and it does not exist. If we had not prepared, we would have left and gone to a different hotel. We received no room service over a 5 night stay. We took out our own trash and got new towels ourselves. Broken key fob upon arrival, broken refrigerator. Breakfast is underwhelming. Staff was nice and helpful if we asked for something, but we shouldn’t have to. The icing on the cake is that the lady at the front desk was asleep when I went to check out. The hotel is new so it’s clean. It seems like someone put a lot of money into a refurbishment without a plan to sustain the property. We won’t be back.

Amazing stay Clean room, excellent service! Breakfast was great, plenty of fresh options. Front desk staff was amazing, very friendly!

1st time in Alabama Best hotel while in Alabama, if we ever visit again it will definitely be our 1st choice!! Everyone was nice and very friendly/welcoming!

Overall this place was exactly what we needed for an overnight stay. Clean, comfortable, and accommodating. We rented the two queens, and pull out, and the pull out was fairly comfortable as well.