Hotel Marc Aurel

Sve je bilo odlično, samo nema vješalica i ormar za objesti jakne pa je to jedan mali minus.

Good points The bed is very comfortable Not so good 1 no hanging space for clothes lived out of suitcase 2 no hot water for shower 3 blocked wash basin 4 rude bar staff 5 vending machine does not work need assistance from staff who refused help making a purchase 6 lift has mind of its own , scary think you'll be trapped when selecting to go up, it will stop and descend to basement, Would I stay here again ...... NO

Rude and unfriendly service at check in. The hotel was fine in every other respect but having worked in tourism for over 40 years I can honestly say this was the rudest service I have ever experienced. The hotel didn’t have our reservation when we arrived but we showed the man who came out of the kitchen our papers. He couldn’t have cared less. Disappeared off. Came back with his lunch. When we pointed at our luggage to indicate the tour operator knew we were supposed to be there he replied ‘that’s nice’ in the most sarcastic way. When we asked where to put our bikes he marched outside and pointed down the street. It could have been in the Roman museum for all I could tell. This man is no doubt the Basil Fawlty of the Austrian hotel industry. But not in a good way!