Petra Marriott Hotel

Petra Marriott Hotel anmeldelser

Petra Marriott Hotel

Queen Rania Al Abdallah Street Wadi Mousa, Petra, Ma`an, 71810, JordanVis hoteloplysninger
Petra Marriott Hotel
Petra Marriott HotelPetra Marriott HotelPetra Marriott Hotel
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Gæsteanmeldelser

8.4/10
Meget god
43 anmeldelse
Bekræftede anmeldelser
Placering8.7
Faciliteter8.1
Service8.3
Renlighed8.5
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Alle anmeldelser(43)
Positive anmeldelser(40)
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Negative anmeldelser(3)
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i maj 2025
Solorejsende
13 anmeldelse
10/10
Enestående
Slået op den 10. jun. 2025
My stay in Marriot Petra is beyond my expectations. The location is great, you could see nice views of Petra from the swimming pool in the hotel. Plus the hotel is super quiet and peaceful ❤️ The staff are super kind, friendly and attentive. Special thanks to Mr. Mohammed , the assistant manager in the front office , he is a very kind and friendly person, delivering a great service and kind attitude when interacting with the guest . I would like to recommend this hotel for your Petra stay .
Oversæt
6/11
Svar fra overnatningssted: Dear Valued Guest,We're delighted to hear that you had a wonderful stay at Petra Marriott Hotel! We look forward to welcoming you back again in the future for another fantastic experience!Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i apr. 2025
Solorejsende
4 anmeldelse
2.0/10
Slået op den 6. maj 2025
One Star – A Miserable, Sleepless Night at Petra Marriott Worse than anything, I had to wake up at 6am for a Petra hike—but instead of resting, I endured one of the most sleep-deprived nights I’ve ever had in a hotel. Outside my room, at the poolside tent area—supposedly closed after midnight—groups of guests were shouting, laughing, and drinking well into the early hours. Midnight came and went. At 12:30am, the noise was loud. By 1am, it was worse. At 1:30am, I was forced to call reception, practically begging them to do something. But nothing changed. At 2am, I was woken again by shouting near the pool. By 5:30am, running on maybe three hours of broken sleep, I had had enough and confronted the receptionist with a simple question: Why are your own rules not enforced? No real answer. No apology. Just blank stares. This came after a rocky start. From the moment I checked in, I felt like an unwanted inconvenience. The first receptionist I dealt with was cold, dismissive, and unfriendly. It took raising a complaint and asking for a manager just to be treated with basic courtesy. My room had a view mostly blocked by part of the restaurant roof—far from the scenic experience I’d hoped for. The manager offered me a different room with a mountain view, but I’d already unpacked, so I stayed put, disappointed but settled. I had originally planned to extend my stay by two nights, but by sunrise that day, I couldn’t get out fast enough. I moved to the Mövenpick and was blown away by the difference—staff who actually cared, quiet rooms, and respect for guests’ need for rest. The Petra Marriott may look the part, but it fails where it matters most: hospitality, peace, and professionalism. I wouldn’t return if the room were free
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your recent experience with us at Petra Marriott Hotel. We are genuinely sorry to hear about the challenges you faced during your stay.Providing a restful and welcoming environment is at the heart of what we aim to deliver. Please accept our sincere apologies for the noise disturbances and for the delay in resolving your concerns during the night. This is not reflective of the standards we hold ourselves to, and we are actively reviewing our procedures to ensure our quiet hours policy is strictly enforced moving forward.We also regret that your arrival experience and initial interactions did not reflect the warm hospitality that our guests deserve. Your comments regarding our team’s responsiveness and the room allocation have been shared with the appropriate departments to address and improve upon.While we understand your decision to leave early, we would welcome the opportunity to restore your trust should your travels bring you back to Petra in the future. Your comfort and satisfaction are deeply important to us, and we are committed to learning from this experience.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Justink
Deluxe-værelse med queensize-seng
Overnattede i dec. 2024
Solorejsende
15 anmeldelse
8.0/10
Meget god
Slået op den 26. feb. 2025
Beautiful hotel situated at the top of Petra overlooking a nice desert valley. A La Carte breakfast had a good range of foods. Would stay again!
Oversæt
Svar fra overnatningssted: Dear Justink,Thank you for your wonderful feedback.We’re glad you enjoyed our unique location overlooking the Petra Valley, as well as the variety offered in our à la carte breakfast. It means a lot to us that you would choose to stay with us again.We look forward to welcoming you back for another memorable experience in Petra.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
WEI
Deluxe-værelse med kingsize-seng
Overnattede i mar. 2024
Par
7 anmeldelse
10/10
Enestående
Slået op den 19. apr. 2024
Beautiful sunset and sunrise at the property. Staff was courteous and helpful. Rooms are clean and room service was prompt.
Oversæt
Svar fra overnatningssted: Dear WEI,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed the beautiful sunset and sunrise, as well as our courteous and helpful staff. We take great pride in maintaining clean rooms and providing prompt room service to ensure a comfortable stay.We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Khalid
Deluxe-værelse med queensize-seng
Overnattede i jun. 2023
Par
10 anmeldelse
10/10
Enestående
Slået op den 28. jul. 2023
Beautiful hotel, with very friendly, respectful employees. The rooms are very clean, and come with the most beautiful astonishing view of the mountains, something you’ve never seen before and when looking at it keep you dazzled. For dinner we got a local dish with chicken en lamb what they grilled in a underground oven. This hotel and the staff deserves a full 5 star rating!
Oversæt
Svar fra overnatningssted: Dear Khalid,Thank you for your wonderful review!We’re thrilled to hear that you enjoyed the stunning views, the cleanliness of your room, and our friendly and respectful team. It’s also great to know you had a memorable experience with our local dish and grilled lamb and chicken.Your 5-star rating means a lot to us, and we look forward to welcoming you back for another unforgettable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Vladhimself
deluxe værelse med to dobbeltsenge
Overnattede i maj 2023
Rejs med venner
64 anmeldelse
6.5/10
Slået op den 19. jun. 2023
Nice hotel around Petra but service could be improved, they try to sell us expensive package, give us wrong info.. massage was very good o recommend it, room where ok, the best point is the view and the pool. Bedouin restaurant is nice but food is not crazy. Breakfast is average. Overall it’s not crazy but in comparison to the other hotel around it’s very decent. Note that the hotel is far from the center so you can’t really go out for diner or other activity without taking a cab.
Oversæt
Svar fra overnatningssted: Dear Vladhimself,Thank you for taking the time to share your feedback.We’re glad to hear that you enjoyed the stunning views, pool, and the massage experience. Your comments regarding our service have been noted, and we will certainly work on improving our communication and offerings to ensure a smoother experience for all our guests. We appreciate your understanding about the location, and we’re glad to hear our hotel provided a good option in comparison to others in the area.We hope to have the opportunity to welcome you back and provide an even better experience next time.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Alex
Deluxe-værelse med queensize-seng
Overnattede i jan. 2024
Solorejsende
1 anmeldelse
10/10
Enestående
Slået op den 19. feb. 2024
Excellent service
Oversæt
Svar fra overnatningssted: Dear Alex,Thank you for your kind words!We’re thrilled to hear that you enjoyed our service. It’s always our goal to provide a memorable experience, and we’re glad we could meet your expectations.We look forward to welcoming you back soon!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Xihuanhuanyoushijiedelvxingdaren
deluxe værelse med to dobbeltsenge
Overnattede i feb. 2025
Solorejsende
104 anmeldelse
7.0/10
Slået op den 5. apr. 2025
酒店真的舊了,而且離佩特拉古城開車還要2公里,早餐選擇不多,而且不建議在酒店參加佩特拉之夜的活動,因為直接到景點買票要便宜很多。
Oversæt
Svar fra overnatningssted: Dear Xihuanhuanyoushijiedelvxingdaren,Thank you for sharing your feedback with us.We appreciate your comments and understand that certain aspects of our property and offerings did not meet your expectations. While our location offers a peaceful vantage point just a short drive from the entrance to Petra, we recognize that proximity and accessibility are important to many of our guests.We also acknowledge your observations regarding breakfast variety and event pricing. Your comments have been shared with the relevant teams as we continuously strive to enhance the guest experience in both quality and value.We’re also pleased to share that we are in the process of developing a brand-new extension to our property—designed to offer a more modern experience while preserving the charm and breathtaking views that make Petra Marriott Hotel unique.We hope you’ll consider visiting us again in the future to experience the enhancements we are working toward.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Anonym bruger
deluxe værelse med to dobbeltsenge
Overnattede i dec. 2024
Familie
34 anmeldelse
7.7/10
God
Slået op den 14. apr. 2025
房間不大,但位置極佳,可以看到很美的落日。 但是,第一天早餐用餐的時候,早餐廳的服務員在我們用餐結束莫名其妙給我遞來一個像賬單一樣的東西讓簽字,因為我們訂的含早晚餐,且我看其他人都沒有,就去找前台問這是什麼。前台那位男工作人員説這個衹是給小費的單子不是賬單,且態度也不是很耐煩。可我明明看上面就是早餐簽字,然後我拒絕簽字,他看解釋不清楚,當著我的麪撕掉了那張紙。就這一點讓人十分的不舒服,憑什麼其他歐美外國遊客沒收到這種賬單一樣的,而要單獨給我,總感覺他們有點區別歧視的味道。 以前來佩特拉住的Movenpick,這次主要是沒有適合房型,且看中了萬豪這個落日風景才選的他家。但日後如果在同樣的條件前提下,肯定不再選萬豪了,且去景區的交通也是有些不夠方便,班車衹有早上去(8/9/10點)和下午回(2/3/4點)定點,在景區遊玩時間也受限制。
Oversæt
6/9
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your detailed feedback. While we’re pleased to know you enjoyed the beautiful sunset views and our location, we’re truly sorry to hear about your experience during breakfast and the concerns it raised.Please accept our sincere apologies for the confusion at breakfast and the way the situation was handled. What you described does not reflect the level of service we strive to provide, and your comments have been shared with our team to ensure better communication and consistency in the future. We are committed to offering every guest a respectful and welcoming experience, and we regret that this was not your impression.We appreciate your honest comments and hope that we may have the opportunity to restore your confidence in the future.Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Gæstebruger
Deluxe-værelse med kingsize-seng
Overnattede i dec. 2024
Solorejsende
11 anmeldelse
10/10
Enestående
Slået op den 4. feb. 2025
對這家酒店的好印象完完全全來自於幫忙搬行李的可愛大叔,他會開窗讓我看日落,隔幾分鐘還敲門給我送來一份禮物,我真的覺得很驚喜,會一直記得他!服務很不錯,樓下餐廳的烤魚很好吃,服務生會跟中國遊客説happy new year!
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for sharing your wonderful experience with us!We’re thrilled to hear that our team made such a positive impact on your stay, especially the helpful staff member who ensured you had a memorable time. We’ll be sure to pass on your kind words to him—it's gestures like these that make a stay special.We’re also glad you enjoyed the grilled fish at our restaurant and appreciated the warm wishes from our team. Your feedback about our service truly means a lot to us.We look forward to welcoming you back for another memorable visit!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Soud
Deluxe-værelse med kingsize-seng
Overnattede i maj 2025
Familie
2 anmeldelse
9.5/10
Vidunderligt
Slået op den 10. jun. 2025
جيد جدا
Oversæt
Svar fra overnatningssted: Dear Soud,We're delighted to hear that you had a wonderful stay at Petra Marriott Hotel! We look forward to welcoming you back again in the future for another fantastic experience!Regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
microboy
Deluxe-værelse med queensize-seng
Overnattede i aug. 2024
Par
13 anmeldelse
10/10
Enestående
Slået op den 2. okt. 2024
偏袖珍的酒店但設施非常完善,特別是餐廳,各種風味的都有。泳池望出去的山景也非常棒。 開車到佩特拉景區七分鐘也很方便。
Oversæt
Svar fra overnatningssted: Dear microboy,Thank you for sharing your positive experience!We’re delighted to hear that you enjoyed our facilities, especially the diverse flavors at our restaurant and the stunning mountain view from the pool. It’s great to know that the location was convenient for your visit to Petra.We hope to welcome you back soon for another relaxing and enjoyable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Gæstebruger
Deluxe-værelse med queensize-seng
Overnattede i sep. 2024
Familie
11 anmeldelse
10/10
Enestående
Slået op den 13. okt. 2024
非常非常好,免費幫忙升級了山景房。景色超美!強烈推薦!服務熱情周到,不強制要求小費!
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you so much for your kind words!We’re thrilled to hear that you enjoyed the mountain view and that our team was able to enhance your experience. It’s wonderful to know that you found our service warm and thoughtful—your satisfaction is our top priority.We look forward to welcoming you back soon for another memorable stay!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Jiayidan
Premium-værelse med kingsize-seng
Overnattede i jul. 2024
Familie
47 anmeldelse
10/10
Enestående
Slået op den 6. sep. 2024
酒店位置在山上,峽谷景色無敵。酒店前台服務人員特別友好,服務周到。因航司調整時間提前無奈凌晨離店,所以衹拍到了落日前的景色。
Oversæt
Svar fra overnatningssted: Dear Jiayidan,Thank you for your kind feedback!We’re so glad to hear that you enjoyed the breathtaking canyon view and found our front desk staff friendly and attentive. We understand how early departures can be, and we’re happy you were able to capture the beauty of the scenery before you left.We hope to welcome you back soon for a longer stay, so you can enjoy even more of the stunning views and our warm hospitality!Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel
Gæstebruger
Deluxe-værelse med to enkeltsenge
Overnattede i jan. 2025
Rejs med venner
24 anmeldelse
5.0/10
Slået op den 13. feb. 2025
以為是大牌連鎖不踩雷,結果還是中招,先是安排到地下一層的房,後來換到了5層,辦入住的時候説沒房了,因為之前床墊嚴重變形,馬桶圈也臟,送的巧克力也發黴了,反正選房慎重
Oversæt
Svar fra overnatningssted: Dear Valued Guest,Thank you for taking the time to share your experience with us.We appreciate your comments regarding the room conditions and amenities. Please rest assured that we have shared your feedback with the relevant teams to ensure that all aspects of our rooms meet the high standards our guests expect.We’re continuously working to improve our facilities, and your experience is a valuable part of that process. We hope you’ll consider staying with us again to experience the improvements we are making.Warm regards,Mahmoud FarajatGeneral ManagerPetra Marriott Hotel