Mossaz Mana-Mana Suites Kuala Lumpur

Great pool area. Good rooms. The shop downstairs brings convenience. No washing machines in the rooms and no laundry area in the building.

We received very bad service from housekeeping. It’s Normal custom to have to request for cleaning and all the normal necessities here; like toilet paper, coffee, etc because you won’t receive without asking (which is a bad rule) , but the experience was so frustrating. Around 12, we requested for a room to be cleaned; which had not been cleaned for over 3 nights because they don’t clean, unless you ask and if you don’t wait for 2 days; you are charged. You are not provided with any cleaning materials too. After requesting for our room to be cleaned, we were told okay; they will do. 2hrs later we requested again and left the room because it was dirty; we asked that it be cleaned within 2hrs as we would step out to have this done and they assured they would try. 7hrs later we returned and the room always still as we left it. Dirty sheets, dirty floors , dirty bathroom & not toilet paper or towel changes. It was clear that no one even entered the room. It was so disappointing because this was a day we ceived very bd service from housekeeping. It’s Norma custom to have to request for cleaning and all the normal necessities here; like toilet paper, coffee, etc because you won’t receive without asking (which is a bad rule) , but the experience was so frustrating. Around 12, we requested for a room to be cleaned; which had not been cleaned for over 3 nights because they don’t clean, unless you ask and if you don’t wait for 2 days; you are charged. You are not provided with any cleaning materials too. After requesting for our room to be cleaned, we were told okay; they will do. 2hrs later we requested again and left the room because it was dirty; we asked that it be cleaned within 2hrs as we would step out to have this done and they assured they would try. 7hrs later we returned and the room always still as we left it. Dirty sheets, dirty floors , dirty bathroom & not toilet paper or towel changes. Our room ended up being attended to (poorly) after 23:00pm (almost midnight). One of the worst services ever received. So that whole day’s booking went straight to waste. We never got a chance to enjoy the booking and this particular one was special in celebrating my husband’s BIRTHDAY! But ruined! Our room ended up being attended to (poorly) after 23:00pm (almost midnight). One of the worst services ever received.

I’ve extended my stay here for the second time now…. No hassle, I didn’t need to check out and check in again, the host just allowed me to continue with my room and send a team to clean up and replenish coffee and tea for free… service is pretty good here although the lift facilities can be improved…. As for the gym and infinity pool, it’s really good with full gym equipment and the best view in pj