Rydges Perth Kings Square an EVT hotel

had a very bad experience with the hotel - realised after checking my credit card transaction that they charged me for incidental charges, mentioning that the housekeeping smelt smoke (indicating that we smoked) while cleaning up. the point is, i am a non-smoker! hotel did not even bother sending any email/notification to mention charges or deductions being made. i stayed at the hotel for 8 nights so i find it ridiculous that they are mentioning smoke on the day of check out. furthermore, i checked out of my room at 9.15 am (i booked an airport pickup so i’m certain of the timing) and i’m certain housekeeping isnt done the very next minute, thus how can they confirm that the smoke was due to smoking in the room by us? am awaiting reply from the hotel + trip regarding the situation but i am feeling so wrongfully accused that i have to write a review about this. on a side note, housekeeping did not bother changing the bedsheets till i wrote a note to politely request for them to change - there were evident stains on the bedsheet hence i knew they did not change the sheets.

Location is good and room is spacious. However the bathroom layout is abit weird

The hotel was in a nice location however the room was not a good set up. One of the beds was right next to the bathroom / toilet door which was annoying for the person sleeping in that bed. The sheet on one of the beds had some marks on it. For a two person stay (two beds) we were only given one towel each, I would have expected two towels each for a 4 star rated property. There was a cupboard in our room that was left unlocked and inside was the hot water system, very unprofessional that the cupboard was unlocked and we could see / access it. Also we had to turn the aircon system off as it made such a loud noise that it was impossible to sleep with it turned on. It's an average hotel at best and I expected a lot better for a well known brand that claims it is a 4 star hotel chain.