Castel Beau Site

A beautiful location, service, staff, room, menus etc all excellent BUT, if this hotel operated in UK, I would not be surprised if a formal complaint or legal action by a disabled customer had not happened already. I am disabled, cant walk up stairs - from street level to the foyer, there was no ramp, I had to hold onto a sign to lever myself up to the first landing and, with luggage, gaining access to reception was challenging. Had I been a wheelchair user I have no idea how I would have managed as the small lift from car park, presumably meant for wheelchair users (no sign )was out of order during the 4 days I was resident. Management needs to sort this asap as it spoils an otherwise very positive experience.

Absolutely exceptional in every way - staff were extremely helpful and courteous. Food and service was A1. We stayed for four nights to attend a friends wedding from Australia and had a fabulous time. Just soooo very beautiful in every way.

The hotel is in an awe inspiring location. Great location for walks and food. The customer service was superb. The rooms are small and the room design strange. Too small for two people. We tried to focus on the incredible view, which was amazing.

Beautiful hotel in great location. This was a very nice introduction to our first trip to Brittany (we will be back for sure). The staff were very friendly and helpful (it was a pleasant surprise to meet one of the staff at reception who is also Canadian and from Alberta!). Our room overlooking the bay was clean, a good size and excellent overall. Having traveled through a great deal of Europe and staying hotels with limited or no parking, it was also a nice bonus to have onsite parking. We stayed 3 nights and had one dinner and breakfast every morning and found the food to be excellent as well. Perros-Guirec is a beautiful place to visit and this would be the place to stay in our opinion with great walking trails, shops and a few restaurants in the general area. Loved it and hope to go back some day!

The hotel is directly located at the beach. A very good restaurant! Very polite and professional staff. Private parking. All attractions are in walking distance to the hotel. Sun beds on disposal (when the weather conditions allow)

Very disappointing stay unfortunately. I would have rated this hotel two stars were it not for the view and the friendly staff in the bar. Its quite sad that the rest of the staff we encountered at reception and in the restaurant (at breakfast) maintained a frosty, unhelpful and generally indifferent attitude. Our room was infested with insects after our first night having left the window open, on the second night we called down for a fan to avoid the same insect issue as the night before, the guy on the front desk simply said no and ended the call, unfortunately this poor level of service set the scene for the rest of our stay. The rooms are very small but functionary for the most part, definitely not luxurious but the views are incredible. The coastline is one of the most beautiful I've seen in France, we just wished we'd stayed at a different hotel.. On two of the mornings I was served microwaved eggs - it was unforgivable in such an expensive establishment. On the last morning the waiter came over and again said 'be careful the plate is hot' but the eggs were grey and cold. The plate been reheated, thus the bowl being hot but the eggs were cold - completely unacceptable. After not being able to make eye contact with any member of staff I got up and walked to the kitchen entrance - the waiter immediately knew what my complaint was and said no problem 'fresh, fresh'. Totally indicating that a lot of the breakfast is reheated. In summary having spent 5 days there, I would say that the magic of this hotel ends after the first night. Spending more than two nights there the cracks in service etc become evident very quickly. Such a shame as we were planning to try some of the other HB Collection hotels, but our experience has sullied our view of this hotel brand.