Windmills Hotel Apartments

We arrived early hours of Tuesday morning as 2 adults and 1 child. Upon arrival I handed over my hotel booking confirmation and they couldn’t find my booking, eventually after almost an hour they found my booking under the wrong name and for 1 person. The guy on reception showed us to our room even though he knew it was only suitable for 1 person and he left instantly. I flew back round to reception and asked them to change our room. He was dealing with another complaint so we had to wait another 30 mins, by this point it was almost 4am which isn’t easy when we have an autistic child with us. He took my keys and came back after 20 mins to say he’d put a camp bed up for us when this room was small enough before the bed went up, my partners little brother was on a camp bed which was squished up next to the door, I complained further and was told there was nothing they could do regarding a room change. The following day we got talking to multiple families around the pool and they had also put complaints in due to a lack of cleanliness and safety in the rooms, all these families agreed that the hotel was to a poor standard and the staff were very poor dealing with these incidents. We booked a self catering room and were expecting facilities to prepare our own meals, however this was not the case. All we had was 2 glasses and 2 mugs which weren’t any use as we had no kettle. We had no cutlery or even any plates. The fridge didn’t work so we weren’t able to use it. We tried the hotel bar for breakfast one morning. We ordered drinks and food together and when our food came out we still had no drinks, we waited 30 mins for our drinks, even though they were serving drinks to other tables but told us the system was down. Me and my partner had a full English breakfast which gave us both a really bad stomach. Our room was like prison cell, considering we had one of the recently renovated rooms it was a disgrace. There was no safe, no TV, no catering facilities, not enough chairs on the balcony area, not enough pillows or towels. We requested more pillows and towels when we arrived and were told to come back tomorrow and we still didn’t receive enough after we asked. The cleaner came to our room once during our 5 night stay and this was the day before we were leaving. The aircon was €10 per day however the aircon unit in the room was absolutely filthy, it was yellow so we bought fans from over the road instead as lots of people mentioned they’d paid and it doesn’t even work. The mattress they used on the camp bed had a big hole in it. The room hadn’t been deep cleaned as there was plastic tags, hairs and dirt beside the bedside table. This was our first time in Cyprus and we are absolutely devastated that this hotel ruined our first experience. It just got worse as the days went on. We certainly won’t return and would definitely not recommend! We certainly aren’t the only family who felt this way! Massive waste of money!

We are on our last day of our holiday at windmills apartments and I really don't want to leave, I absolutely love it here the staff are really friendly and helpful the facilities are good, lovely swimming pool which is immaculate, lovely local area with plenty of shops and restaurants, the beach a short walk away, protaras town is a short bus ride away which only costs 2 euros, really bustling there which was great but also lovely to be able to go back to our lovely peaceful apartments , we will definitely be returning, thankyou windmills staff xx

We stayed in studio which was lovely and clean and cleaned every day. Hotel was not very busy so plenty of sun beds. My only criticism is the air con. We paid €100 euros for 10 nights and it was pathetic. We had to get the maintenance guy to come fix it twice . They said it was not broke but their was hardly any air coming out of it. I would recommend taking your own fans instead of wasting money on air con

We stayed in the studio apartments and were very happy with our room. It was clean and tidy and had everything we needed. The pool area had plenty of beds and was never overcrowded. Always found some beds and umbrella for free. Food was lovely and the bar was well stocked. Entertainment is on every night and they also have a DJ and karaoke. Our room was cleaned daily by a lovely lady fresh bedding and towels. This hotel often gets moaned about but if you are looking for a relaxing break then this is the place to head for. It's a short bus ride/taxi from Protaras main strip but also has the lovely area of Penera to explore. Eleni and staff are friendly and helpful in every way had the most amazing 2 weeks. Will be back again soon!

Air conditioning scam right from the start – upon our late-night arrival, we discovered that the air conditioning, which Booking stated was included, actually costs an extra €10/day! That’s an additional €70 – for that price, you can find much better accommodation in Cyprus. And the worst part? Even after paying, the AC didn’t work. The staff sent us across the entire resort 4 times in the middle of the night, only to keep swapping out remote controls. During our stay, we had almost no hot water – only 2 out of 7 days. Housekeeping is a disaster – they just make the bed and sometimes take out the trash, sometimes not. The kitchen is missing even the basics, and the furniture looks like it’s from the last century. If you add €10/day to the price shown on Booking, you’ll reach the price of far better hotels with much higher standards. I do NOT recommend this place!

Dinner at the Meze House. Food was actually ok. But no understanding of allergies.....!! At desert, they served lava cake and didn't realise, that Nutella contains Nuts..... (Really??!!) They have an allergy page in the menu, but not one dish in the menu has allergy information (??!!). Also not in desert menu.... And waitress keeps on maintaining that NUTella does not contain NUTS....???!!!