Gæstebruger
17. maj 2024
My family (2 adults and 5 kids) booked a room here that had 3 double beds, which was actually very accommodating. We came for a baseball tournament in Sandusky. That's where the good part of the review stops. I'm not going to complain about the noisy pool area, because kids are going to be kids and I'm just happy our kids got to swim for the night. As we were getting ready for bed I tried to turn on 2 of the lights, which did not work. One of the lights that did not work was right next to the bed in a nook area where mine and mom's bed was. We were not fans of where this room was placed as it was right across from the elevator and stairs. You'd think for paying for the biggest room in the hotel that is going to sleep 5+ people that they would put this in a lesser traffic area. Upon waking up, we opened the windows and noticed there was FRESH BLOOD on the duvet (remember the lights didn't work in this area of the room). I quickly started checking to see if I was bleeding. I was not, nor had I while I was sleeping. After realizing the small amount of blood, we moved more of the duvet to find multiple spots of fresh (not cleaned) blood. After this, we noticed that in the corner of that same area, there was blood all over the baseboards and the floor. I took pictures of all of this and headed down to the front desk. Arriving at the front desk around 6:30am, there were no employees who worked for the hotel who were staffed. I spoke with a kind lady who worked for Quality Inn who was only there because she knew the computer system. I could not stay as my kids had to be at their baseball game at 7:00am, at which time she said the employees would be showing up. I let her know of the situation and showed her the pictures. She was grossed out. I left my information with her and she said she would make sure someone contacted me as soon as they came in. Around 1:30 I received a call from Carmella, who I am assuming was the manager on duty that day. I spoke to her about the issue in the room and my utter disgust as we were clearly sleeping in beds that had not been cleaned and tainted with blood and fresh red blood (not a stained color, but still very red) all over the baseboards and floor. After all of this she offered me a whopping 20% off of my room. Now I am not one to complain about my hotels. I used to travel frequently for work and travel very frequently for my kids' sports. I stay in hotels monthly. This was the most disgusting thing I have ever dealt with. I couldn't help but laugh when that was her offer. She then LAUGHED at me through the phone when I said that was not acceptable. She then offered me 50% off the room. I still declined this offer. I asked her if she did not understand that there was a literal biohazard in my room with 5 kids roaming around in. She laughed. She then made sure I was not "accepting" the 50% off. I told her she was, in fact, correct that I would be declining that offer and I wished to speak to someone above her. She
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