Premier Inn Penzance

pretty good

Location of this is very good -next to the train station and opposite the bus station for travel to St Ives and other areas of interest. Initially the room presented as clean but on closer inspection - the toilets in both rooms had not been deep cleaned in a while and the toilet seats were stained yellow underneath - whether this was discoloration from products - I don't know. I spoke to the staff who sent a cleaner up and they offered to clean it. I said no and requested some cleaning products to do it myself as I could not trust they would do a thorough job. There was fecal matter under the rim of both loos, which meant they were not regularly cleaning there with bleach. The excuse given was that they can only clean with the products they are given - and this was not bleach. I understand that certain areas may not need bleach but a high use bathroom certainly does. There was also yellow scum around the plug hole of the sink. The cleaner advised they use tooth brushes to clean the sinks but I did not believe this. I disinfected the sink and within 2 minutes with light pressure - it was clean. I wasn't impressed with the excuses. I ended up buying bleach and disinfecting both loos myself. In the evening, we dined in the Thyme restaurant which was a dismal experience. The drinks arrived after the food, my starter arrived after the main. My fellow guest ordered a house salad and was given a side salad and the fries ordered were cold. The bread with the prawn cocktail was from a standard pre cut loaf and was dry. The sauce for the prawn cocktail was watery and no seasoning of paprika or cayenne. When I asked for freshly ground pepper they advised they don't offer this. I had the house salad with chicken. When the chicken came out, it did not look as if it was freshly grilled. When I asked, they said it was frozen char grilled breast of chicken. This is really basic hospitality and I would expect Premier Inn to do much better - sadly.

All the staff were very friendly, welcoming and helpful. They quickly solved an issue with our room key not working. We were able to leave our bags while we explored Penzance. Samantha, the manager, was very kind and spent time to make us feel very welcome. The room was spacious with very comfortable beds. Nice big bathroom! Breakfast was lovely with lots of choice. We will definitely stay here again if we come to Penzance.