Canada Lodge and Lake

We had our wedding at Canada Lodge and Lake this March and couldn’t have imagined a more perfect day. From the moment we booked, the staff and coordinators were incredible—so friendly, professional, and attentive to every detail. They made the entire planning process stress-free and seamless. The venue itself is absolutely stunning. The views of the lake and the natural surroundings created the most beautiful backdrop for our ceremony and photos. Our guests couldn’t stop talking about how gorgeous everything looked. What really stood out was how personal and thoughtful the team was. Abbie, Hollie and Amelia were all brilliant. They went above and beyond to make sure everyone felt included—even making a special BBQ pizza just for my grandad! It’s those little touches that made the day feel so uniquely ours. We would also like to thank the team who co ordinated the wedding breakfast perfectly. Everything ran smoothly, the food was delicious, and the staff made sure we could just relax and enjoy every moment. We truly couldn’t recommend Canada Lodge and Lake more highly. If you’re looking for a breathtaking venue with an amazing team to support you, this is the place!

We had our wedding reception here and it was the most amazing day! Communication with staff leading up to the day was regular and reliable. On the day itself the staff went over and above to make sure everything went smoothly. So many of our guests commented on how attentive the staff were. The food was excellent too! I would highly recommend!

Lovely overnight stay for a wedding. We had a room with a hot tub, and it had lovely views of the lake. The staff were really nice, can't fault it at all. For us, in our opinion, there could be a few very minor tweaks that would have got 5 such as an information sheet in the room giving WiFi password and other relevant information. Heating wasn't working, which we were not made aware of, but there was an electric heater supplied in the room. The TV didn't work,but this didn't impact our stay as We were attending a wedding Breakfast was nice, if a little bland and not enough seats for everyone. The layout of the breakfast buffet could have been better to avoid the one long queue that formed. There was plenty of room to rearrange the format for breakfast. We personally are not fans of the tables all pushed together and prefer separate dining. But as I said, this is just our opinion and all in all we had a wonderful stay and wouldn't hesitate to stay again.

I am very disappointed after staying for what we thought was a specal Valentines event and emailing a complaint, over a week later, not even a sorry from them. So I have copies/paste teh complaint I'd sent to them. To Whom It May Concern We booked for your Valentines event for Friday 14th February 2025 and stayed in Lodge 3. It was lovely to see that on arrival to the lodge for it to be laid out nicely with a bottle of Prosecco and box of chocolates. Unfortunately, that was where the niceties seem to end. 1. The TV had a very weak signal and kept breaking up, unable to watch the TV 2. The Wi-Fi was very intermittent and kept fluctuating to being on/off 3. No welcome pack to explain how to call reception or use the digital safe, went to reception to find out the code for the digital safe and they told me, I should have rung, I explained I would have, if I knew the number. 4. Only 1 coat hanger to hang clothes in wardrobe 5. This is where it get worse, heating wasn’t working, when we had our evening meal, we said about this and someone went and set up 2 fan heaters, unfortunately we were unable to leave on over night for the noise they made, not very warm during the night nor when we woke up. 6. When we arrived back after our evening meal and entertainment, which we will say was very good, we both had showers, water was very lukewarm and happy to get out and get dried in front of fan heaters. The bathroom however was nice. Shame we couldn’t really enjoy it. Also on way back to lodge in the evening, lack of lighting, this came on when the security light on lodge 2 activated. 7. We also didn’t have a very good night’s sleep; the mattress was very hard and my wife said she could feel the springs through it. 8. On Sunday 9th February at 11.24am, I rang to check, that I was gluten intolerant and my wife was vegetarian, and asked if the sausages were GF, I was told she would check and if not, they’d make sure they would be available. When we went for our breakfast, was told no GF sausages available, but could have vegetarian sausages, which were awful. No GF bread available to toast, given 2 GF rolls, which were originally untoasted but even when they were toasted in the kitchen, texture was that of plasticine. The scrambled eggs seemed to be made up from a powder mix, the hash browns from being stored in a Bain Marie, were mushy, bacon was nice and thickly sliced. No GF cereal available. As you can image, breakfast wasn’t a hit either. I am really sorry to say, that we weren’t impressed with the event and certainly not value for money that we paid. The only positive was the evening meal and entertainment. Sorry to say, the content of this email will be my review on TripAdvisor and other review sites. May I suggest you having a welcome pack with information, especially with opening times for Rhodri’s restaurant. Regards

On its website Canada Lodge “Boasts some of the finest lodge accommodation in South Wales”. Heaven help my homeland if this is the case. My wife and I needed to stay near Cardiff to attend a Sunday anniversary service at a Church on the Ely Estate on the western edge of the City. We decided to combine it with a Saturday afternoon trip to the Arms Park to watch the Rugby. The location of Canada Lodge seemed to fit the bill I was not reassured when I rang in advance to find out the nearest rail station (for our Saturday afternoon trip). The person answering at reception told me that the nearest was Cardiff Central – my intended destination station. When I told her that there were nearer local stations she offered to ask or look on the map. Radyr, a commuter station with trains to the centre every 15minutes and adequate parking, is just two miles away. On arrival the Lodge proved to be hopelessly understaffed with one pleasant, polite but harassed young man appearing to do everything (receptionist, barman, breakfast chef). We were not shown to our room and had to return for details of Wi-Fi. The room itself (described as a subterranean apartment for no obvious reason) had a pleasant balcony and a good view over the lake. However, it was clearly tailored for summer visitors: it was very cold with inadequate blankets and a curtain falling off its rails. My wife was very annoyed that there was no hairdryer in the room – something we had never experienced at other hotels. There was no-one to ask since the staff member was busy at the bar with a long queue of people waiting to attend the event at the ballroom – I suspect that this sort of activity is now Canada Lodge’s speciality. I had an exchange, in which I indicated my dissatisfaction, the following morning with a pleasant and polite young woman who described herself as an events manager. The biggest cause of my dissatisfaction, which prompts me to write this full review, was an extra charge made at breakfast. We had paid £165 for the room, bed and breakfast. We are choosy on our coffee and asked for a strong espresso with milk on the side. We were told that if we exercised such discretion, we could take advantage of a machine which offered ‘designer coffee’ (!); we did so and were charged an extra £8.50. It turned out , incidentally, that the Saturday night activity was a mediumship event in which a psychic presumably communicated with the departed: I was not present in body or in spirit to witness what happened but any visitors from the afterlife were quiet and, despite the cold, we had a reasonable night’s sleep. Whether any of the visiting spirits were charged extra for coffee after their performance I don’t know but, if so, I hope they will add appropriate wails and moans to this complaint.

Went for a family wedding. Had a 90 year old with us. After the ceremony the 90 year old lady wanted a cup of tea. After going to the bar and being told that this is a common request but all they could offer was an espresso martini I went in search of catering staff. After speaking to the waitresses I was told that there was no kettle on site and that their hot water would take about 40 mins to heat up. An hour later when I asked again we were told that the 90 year old would have to wait until after food (2 hours later). The 90 year old went to take her seat when it was time and the doors, which had previously been opened were closed and we were told to walk the long way around. When I said that the 90 year old needed the toilet and could they open the doors just for her to go in I was told the doors do not open and that she would have to walk all the way around. After walking around and going to the toilet the staff then opened the doors. Appalling!