Canada Lodge and Lake

I am very disappointed after staying for what we thought was a specal Valentines event and emailing a complaint, over a week later, not even a sorry from them. So I have copies/paste teh complaint I'd sent to them. To Whom It May Concern We booked for your Valentines event for Friday 14th February 2025 and stayed in Lodge 3. It was lovely to see that on arrival to the lodge for it to be laid out nicely with a bottle of Prosecco and box of chocolates. Unfortunately, that was where the niceties seem to end. 1. The TV had a very weak signal and kept breaking up, unable to watch the TV 2. The Wi-Fi was very intermittent and kept fluctuating to being on/off 3. No welcome pack to explain how to call reception or use the digital safe, went to reception to find out the code for the digital safe and they told me, I should have rung, I explained I would have, if I knew the number. 4. Only 1 coat hanger to hang clothes in wardrobe 5. This is where it get worse, heating wasn’t working, when we had our evening meal, we said about this and someone went and set up 2 fan heaters, unfortunately we were unable to leave on over night for the noise they made, not very warm during the night nor when we woke up. 6. When we arrived back after our evening meal and entertainment, which we will say was very good, we both had showers, water was very lukewarm and happy to get out and get dried in front of fan heaters. The bathroom however was nice. Shame we couldn’t really enjoy it. Also on way back to lodge in the evening, lack of lighting, this came on when the security light on lodge 2 activated. 7. We also didn’t have a very good night’s sleep; the mattress was very hard and my wife said she could feel the springs through it. 8. On Sunday 9th February at 11.24am, I rang to check, that I was gluten intolerant and my wife was vegetarian, and asked if the sausages were GF, I was told she would check and if not, they’d make sure they would be available. When we went for our breakfast, was told no GF sausages available, but could have vegetarian sausages, which were awful. No GF bread available to toast, given 2 GF rolls, which were originally untoasted but even when they were toasted in the kitchen, texture was that of plasticine. The scrambled eggs seemed to be made up from a powder mix, the hash browns from being stored in a Bain Marie, were mushy, bacon was nice and thickly sliced. No GF cereal available. As you can image, breakfast wasn’t a hit either. I am really sorry to say, that we weren’t impressed with the event and certainly not value for money that we paid. The only positive was the evening meal and entertainment. Sorry to say, the content of this email will be my review on TripAdvisor and other review sites. May I suggest you having a welcome pack with information, especially with opening times for Rhodri’s restaurant. Regards

what a beautiful place but there are problems here. If you disabled it's not suitable they have one small lift and believe me you have to move between two floors and then back again. Their disability toilets are not suitable very awkward when inside them not enough room. The food is beyond awful I had a vegetarian dish and it was a slice if cauliflower that wasn't cooked properly if this is the best the chef there can do I would hate to see their worse. I would not want to go back here with the problems and to finish it off my sister was given a room for the night where she couldn't use the toilet on her own and she could't shower as it isn't suitable for someone in a wheelchair. On day of leaving she fell and spent hours in hospital.

Went for a family wedding. Had a 90 year old with us. After the ceremony the 90 year old lady wanted a cup of tea. After going to the bar and being told that this is a common request but all they could offer was an espresso martini I went in search of catering staff. After speaking to the waitresses I was told that there was no kettle on site and that their hot water would take about 40 mins to heat up. An hour later when I asked again we were told that the 90 year old would have to wait until after food (2 hours later). The 90 year old went to take her seat when it was time and the doors, which had previously been opened were closed and we were told to walk the long way around. When I said that the 90 year old needed the toilet and could they open the doors just for her to go in I was told the doors do not open and that she would have to walk all the way around. After walking around and going to the toilet the staff then opened the doors. Appalling!

Our wedding day was so perfect and we couldn’t have done it without you all at Canada Lodge and Lake. We knew our wedding day would be beautiful just with your amazing surroundings and venue, but what we didn’t know was how incredibly perfect it would be just for us, the staff were all incredible, food was delicious- those canapés (chefs kiss). We had SO many compliments on our special day. It was everything we could have ever wanted and wished for! We can’t wait to celebrate many more anniversaries to come at Canada Lodge and Lake.

Absolutely stunning venue as we came here for a wedding. The settings and surroundings are beautiful. My only moan about the place was that we all arrived the day before, so we booked all the cabins, lodges etc as it was easier and less stress to stay the night before. The venue had been booked a good year in advance. When we arrived, there was no bar open or no restaurant open. Which in my eyes is really poor. They said "staff issues" You're completely in the middle of nowhere, so not walking distance to anything. We ended up all ordering food and drinks on just eat to be delivered. The rooms were clean, cosy and nice comfy bed. There is a kettle and tea and coffee bits in the room, along with a mini fridge, also fresh towels and toiletries are provided. So come prepared and bring your own snacks and drinks like I did. We also had a nice big tv on the wall with freeview ( when it had signal) Lovely little balcony seating area outside the patio doors, with a beautiful view of the lake. I will state.. bring coat hangers with you. I'm so glad I did, as there wasn't a wardrobe in my room. All I had was a coat peg with 4 coat hooks on. Others had wardrobes , but not in mine. Atleast I was able to hang my clothes as I brought hangers. There is no iron or ironing board either. The room was still lovely though with a nice modern clean bathroom. The restaurant was open the morning of the wedding for breakfast, which was lovely. Fresh and tasty cooked breakfast, aswell as continental breakfast. The bar opened 1 hour before the wedding. IT'S CARD ONLY!! No cash at all. The wedding was beautiful, the room and venue was perfect. The food after the wedding was also lovely. The evening reception was great, dance floor, music, bar and more food. It's a beautiful place. But I wish they'd made us aware on a few things, like no food or drink the night before, card only etc. Luckily I pack the kitchen sink when going away. I would definitely return. But make sure you're well prepared.

We stayed at Canada Lodge in a family room for two nights. The location is lovely with pretty views across the lake and I can see why it would be popular for a wedding. The chalet itself was quite nicely decorated and very spacious. However there were some aspects that were quite disappointing given the money we paid for it. Firstly the bathroom is outdated; the grout in the shower was in parts mouldy and the floor looked like something you would see in a public toilet. The floor cupboards had doors made of flimsy chipboard and had not been painted. They were also stained. The bathroom fixtures and fittings were partly outdated, including an old fashioned toilet and outdated soap dispensers attached to the wall. Then we come to the breakfast... the first day we were only offered a cooked breakfast, no juice, cereal or yoghurt and no coffee/tea refills. On the second day, because there was a wedding fayre being set up in the cafe the breakfast tables had all been squashed into a tiny conservatory. When we arrived there were no tables suitable for three people and we couldn't move the chairs around as this would have meant blocking the gangways between the tables which were very close together. The staff seemed to be rushed off their feet but were very helpful when I told them about the problem and they moved a table into the main part of the cafe for us. This time there was cereal and yoghurt and juice available on a small table in the corner.The cooked breakfast was ok but my daughter's toast was very dry. It is such a beautiful location that it was a shame that it was somewhat spoilt by the decor and the poor management of the breakfast in the cafe. That said, the staff were really helpful, trying to do their best under quite difficult circumstances. I would not return.