Portofino Island Resort anmeldelser

Very family friendly!

Our condo was very outdated. The room smelled like complete smoke. We complained to the staff but due to limited availability there were no other rooms The refrigerator didn’t get cold and leaked. There was a non working smoke detector. I am very disappointed with my stay at Portofino again.

I was charged $1450.00 to cancel my reservation. The final price contained $1200 in addition to tax and room fees. I immediately canceled but was only offered a partial refund, only 50% of the transaction. I cancelled the room within 3 minutes of making the reservation. Prices are misleading. I lost significant money for never staying at the resort. Shameful.

This place is a paradise. You don't even have to leave the property to enjoy a full vacation, although we did explore Pensacola and take advantage of lots of activities off the grounds. The spa experience was awesome. My wife and I had a very relaxing couples massage. We took advantage of the extreme package offering access to all of the activities and did it all! The Jet Skis were a lot of fun, the kid enjoyed the water park and the beach was beautiful. White sands and clear water. This is one of the best vacations we have ever had and would definitely recommend.

The unit we stayed in at the resort was wonderful - clean and had beautiful views. The resort itself was not worth the price. The staff was rude and unhelpful, the grounds are not well-kept (especially the pool areas), and the restaurants are mediocre at best. The resort will also nickel & dime you. We paid for the most expensive "adventure package" for the week - and they still charge additionally for small things like using a tennis racquet on the tennis courts - not great for customer service. Would not return for another trip.

The perfect option for travel in the FL panhandle. Our condo was well-appointed, a great view, and the property is well-maintained. We utilized the pool at our tower as well as the main pool complex. Food was about what we paid eating out at other restaurants in the area. We stayed there during “low season” and it was perfect. The beach is across the street and the property has a lot of entertainment options on the property… Waverunners, Boat Tours, Golf cart rental, etc…. We will be returning next year

Our condo was superb, great views, balcony, nicely furnished, comfortable beds, nice bathrooms, great places to eat, wonderful swimming pools and staff. They made our stay there great. It was away from the fray of the drama of the tackiness of beach towns. The beach was not crowded near there and was very beautiful. We really enjoyed our three nights there.

Wow! This resort is so beautiful, the grounds are so clean and still taken care of. The staff is so kind, courteous and customer service is their top priority for sure. The resturant on site was pricey but the food was good. The elevators were quick and again everyone so willing to assist and the cleaning was phenomenal. I've stayed at many condos Over the last 25 years and this had been by far the cleanest. Even the floors which are the hardest to clean. Or particular condo 1404 was gorgeous. Cleaning again was great minus the covers on the furniture needed cleaned and more cookware was needed but other then this I can make no complaints. I will reform with the entire family next time! A peaceful, and Beautiful resort.

All waitresses had horrible attitudes towards me and my family when taking our orders at the pool. Got the extreme pass for activities and everything was booked when trying reserve spots so it was $300 down the drain. Bar kept rejecting my ID even though i was 21.

Not exactly what we expected. Beach service and accessibility were great! Pools were overcrowded and rather chilly. The adventure packages must be purchased for the entire stay, we only used the equipment 1 day out of 5 because of the weather, an oversight on my part, we really should have just paid as we went. I would recommend purchasing when you arrive if the weather is going to be decent, and you plan on spending the majority of time at the resort; we did not because there isn't much to do if it's crap weather. Condo was as expected, clean and tidy. Be sure to purchase breakfast items at a grocery as there's not much option on site. There are 2 restaurants and a bar, but they run the same menu at both, and it's a relatively small menu. Don't get me wrong, it's a great place. However, do your research, know your plans, and watch the weather before spending large amounts of $ on something you don't need. Would stay again but not buy into the extras.

I am here as I write this and went back and forth between a 2 and 3. I am really happy with my condo and the staff have been very pleasant and helpful. However, for the money that you pay, I am really disappointed by the reality of the advertised amenities and the amount of people using fairly small common area spaces. The pool area has been a major disappointment. For reference there are 5 towers with approximately 9 units per floor, with 20 floors plus a penthouse. All 5 towers and their families descend on the mail pool area and it’s way too crowded. There are two hot tubs but the entire time we were here they were inundated with kids as well as some inconsiderate adults our entire stay. No exaggeration each hot tub, including the smaller pools at each tower had about 20 people packed in there which was off putting. Would be nice if the staff proactively moved the kids out after a reasonable period of time but they were fairly aggressive and established their turn and outnumbered the adults. My daughter and I tried to play tennis but when we went to the concierge to ask for rackets they were all taken. The amenities seem great but in reality there are too many people here to enjoy them. The food and restaurant situation was underwhelming. Great service, good food but underwhelming ambiance and they use the same menu at both places. The beach is nice but rentals are pricey. The gym is also nice but also really crowded. I felt like there was some false advertising and for the money I spent, I am disappointed.

They have everything you need for a vaca in one place; pools, restaurants, exercise equipment, water fun for kids, beach set ups, bike rental, Blue Angel cruise Its all there. You can drive into Navarre or Pensacola in 30 minutes or less for shopping or restaurants

We have stayed at the Portofino Island Resort for the last 5 years, January, February and half of March to Escape the Michigan Winters. We enjoy the Portofino very much. That being said, there is another amenity we equally Enjoy (Portofino Adventure, The Depot) located right on the Portofino property. The One thing we always do, is secure a Beach Set up on beautiful Pensacola Beach, which includes A Cabana with 2 chairs or an umbrella with 2 Chairs. Without fail, the Adventure Team places the set up without a phone call etc, and we walk down and enjoy an amazing afternoon. My wife and I have never experienced such impressive, impeccable Service from the outstanding individuals! Patrick has been our go to person overall and we are never disappointed in his Personal, above and beyond Customer Service, Patrick’s Integrity and professional approach are second to none! Bryce and Dawn are also incredibly customer service oriented and very helpful and very friendly. Blake, you truly have an outstanding Team, please recognize Patrick, Bryce and Dawn for their outstanding contribution to Great Customer Service! Todd Lawson

Just uploaded some pics. Bldg 1 unit 801 was awful. Asked 2 people for help, one said couldn’t help us other said they would help took cell, never helped. Balcony furniture broken and unusable. Curtains stained and broken in all rooms. Dishwasher leaked. Stains on beds/bedding. I could go on. Just warning.