Aparthotel Acuasol

RCI changed my reservation to a totally different location that was absolutely not suitable for my needs without even telling me.

We never got to stay at Acuasol. That Hotel was closed for the season, can only assume due to lack of reservations (or it closes EVERY end of Season). They shifted us to Aparthotel Jardines del Plaza, another property adjacent to the ZHotel property Hotel Peñiscola Plaza Suites. It had a great location across from the Beach, but farther down the beach, away from the downtown area. Older unit, with very limited kitchen appliances and a funky heat pump system, Charged 10 Euro per day parking in the garage. It was OK, but cannot in good conscience recommend to anyone to stay at that specific property.

I emailed in advance in February as I knew there was refurbishment going on and was told Acuasol would be open in April, but a month before arrival I was sent an email saying it would be closed. I had to check in at Jardines del Plaza which was adequate and refurbished but a mile further from Peniscola with not much nearby. The day after I arrived I popped in to Acuasol finding it fully open. From what I could gather from the two nice ladies in reception was that all RCI customers had been relocated to Jardines for no apparent reason. The notes about refurbishment on the RCI site were very confusing and contradictory which is why I checked beforehand. So I think due to administrative reasons you should assume that you could be located at either resort.

The unit was on the small side and the beds were very hard. Quite a few on-site restaurants but they don't open until 8 PM. The location is great, near Benicarlo and Peniscola and about a 2 hour drive to the Barcelona airport.

El recepcionista, una persona de cierta edad, carece de profesionalidad, afortunadamente su compañera en turno cambiado es mucho más profesional y amable. El personal de comedor bastante amable y diligente. Es denunciable que no permitan pagar las consumiciones en efectivo y obliguen a realizar un cargo a la habitación por estas consumiciones. Preguntado el recepcionista por esta circunstancia, vino a decir que es lo que hay, aunque no con esas palabras. Los comercios no pueden prohibir el pago en efectivo. La normativa de consumo obliga a los comercios a aceptar el efectivo como medio de pago, y negarse a ello es una infracción. SI TE NIEGAN ESA OPCIÓN RELLENA UNA HOJA DE RECLAMACIONES PARA QUE CONSTE.

Muy buena experiencia, como persona celíaca tuvieron un gran cuidado conmigo y a la vez no me hicieron sentir diferente. Un menú súper amplio para todos a lo largo de la semana e incluso del día. Las noches de comida temática son muy top (sigues teniendo opciones si no es de tu agrado). Todo el personal del comedor super amable en especial Sonia. Encantador también el personal de housekeeping, la limpieza de habitación fue genial. Repetiremos sin duda!!