Premier Inn Bridgend (M4, J35)

The premier Inn Hotel was lovely room , cleanliness and staff in the hotel excellent. when you pay for unlimited breakfast for 2 nights this is what your expected. we paid for unlimited breakfast Not a mean welcome from the lady showing us to our table. Telling my son he could only have 1 pancake he will waste the food as there is not enough to go around. To listen to the lady walk away from other tables when they asked had she put the mushrooms on the plate. she walked away in ear sight of us and said to herself out loud " they will have enough food on there plates to miss mushrooms, what more do they want. The lady was moaning about the coffee machine breaking trying to accuse people putting milk in the dispenser. The lady told us 40minutes wait all 3 chiefs are off so the bar manager is cooking. Does he even have food/hygiene certificate to cook meals. If there is a large party at the hotel why does the restaurant not accommodate this in staffing and not rushing around moaning because people are coming in. maybe don't take bookings for outsiders to eat close to public. The evening meal was burnt chicken with dry deep fried chips supposed to have been smothered chicken. The breakfast was awful and to have to pay for limited food was not acceptable, when there was no food out. I feel the experience could have been better I feel the restaurant needs looking at and staffing. To be treated like this is not welcoming at all we visited last year and thought we would come back give it another a try. I will not be returning.

A lovely hotel i enjoyed my stay , all the staff there are very friendly and accommodating to anything needed 😊 House keeping done an amazing job with keeping the room clean no complaints i will definitely be coming back to visit in the future.

We have stayed at Premier Inn hotels on many occasions and at Pantruthyn Farm on 4 previous trips to this one. We have previously had great experiences. This last one, we were very disappointed. The breakfasts were very disappointing - the hot food was only warm, there were items not available as they had run out and on the second morning we were greeted with 'we only have 5 sausages left'! The wi-fi in the bedrooms was terrible - slow and in-consistent and the tv, which I understand was through the internet, was buffering all the time so you couldn't watch a programme of any kind without regular interference.