Pearl Valley Hotel by Mantis

We stayed for 4 nights and were playing golf there. Rooms are spacious with nice views. Comfortable beds and pillows. Rooms are clean. Security access is as described stupid. You could just give the access codes. Breakfast is good and you will get a proper meal+ drink for included price that is 180zar pp. Golf is very expensive. Worth it ofcourse but very expensive. These were the most expensive rounds we played in SA. Still would recommend as a must play course. In conclusion it was a very good stay and would definately visit again if we ever come back.

This hotel is an absloute beauty! Every morning i woukd sit on my balcony with my french press coffee and a cigar and just take the views of the mountains and the fresh air all in. My arrival and welcome were handled professionally, Bronwin made sure of that. It was a wonderful short stay that im sure has added a few years to my lifespan! Truly wonderful.

Loved the apartment we got. Very spacious with plenty of light. Rooms had air conditioning however common sitting area didn’t have air condition. There was a small spare room in the apartment which could have easily fit a washing machine and dryer and been converted to a laundry room. The kitchenette was fully equipped. Bathrooms were clean. Food at the restaurant was very nice and staff very friendly especially Rohan who went out of his way to ensure our food would be served on time to us. Set on a golf course and not far from many of the well known wineries

The rooms are stunning - clean, well appointed with a full kitchenette, spacious, private, and lovely views. There are plenty of guest facilities to enjoy. We had a very relaxing stay. The hotel is unfortunately let down by the restaurants. We had a really awful dinner on the first night at Back’s, with undercooked, soggy chips and onion rings and thoroughly mediocre burgers. Breakfast at the clubhouse was great on both mornings, but not so for dinner on the second night - the food was okay, but service terribly slow despite being half full. Housekeeping staff could also use a bit of a refresher course on guest privacy. On the first evening, for turndown service, they quickly let themselves in after knocking once, which was very awkward for us - they didn’t even give us a chance to respond. On the morning we left, they were knocking down our door 45 minutes before checkout time despite the “do not disturb” sign on the door. These are just little things, but detract from what would otherwise be a five star experience.

Excellent service and very friendly environment. I want especialy to praise the team at the Back's restaurant who met me with a smile every morning. They were charming and very helpful. Always ready and in a good mood even when t it was very busy.

All the great service and treatment we enjoyed from the Pearl Valley hotel and its wonderful staff was marred by the shocking manner in which the security staff operates the access and egress gates to the Estate. Our room was far from perfect, with a wet carpet and rising damp - but this was not an issue as the hotel staff were quick to attend to the issue with good grace. We stayed at the hotel for 3 nights for a beautiful celebratory weekend with close friends. Our stay was ruined by at least 7 unpleasant encounters we had with Thornburn Security staff who appeared to be antagonising my husband and I and our family members at the access and egress gates. Our lasting impression of this hotel is that of an extremely hostile, inefficient system which left us as paying Pearl Valley Hotel guests feeling vulnerable at the gate and victims of inefficient, antagonising, security personnel who appeared to be enjoying depriving us access or taking undue time to permit us access to the hotel premises. This ill treatment occurred on each and every interaction with them. When complaining about the security staff to various members of the hotel team - I was informed that there are “many complaints” about the security at the gates - “but nothing gets done”. Our family will never stay at the Pearl Valley Hotel again after the unpleasant experience dealing with Thornburn Security. Life is stressful enough without having to be antagonised on one’s holiday by irritating, inefficient security personnel who defeat the object of a welcoming and secure hospitality experience and environment.