Paradise Land Resort

I was charged 300 baht deducted from my deposit because I was late 50 minutes during check-out. Check-out was 12.00pm and I checked-out at 12.50pm. I was not previously warned that I would be charged that amount for late check-out. I ignore if that is an unwritten rule or if it was the reception manager who pocketed that cash since I received no receipt for that. Or maybe they are trying to educate nasty tourist who, omg, dare to check out late 50 minutes? It certainly felt like a rip-off. To add insult, I was denied to use the gym right after check-out, because as the reception manager said “I had already checked-out”. Just to mention, the gym is just a glass wall accross the reception. Maybe they wanted me to leave soon so I don’t complain about the over charge? I have been to many hotels in Thailand and I always use the gym on the same day I am leaving. What is the harm on that? Such a nazi-style in applying the rules is totally disregardless of the customer experience to say in a light way. It certainly made me angry and left a bitter after-taste that affected badly my ultimate perception of the place. If it is the reception manager who pocketed the money I heartfully hope she gets fired. And if they wanted to educate me they certainly succedded: next time I will check-out on time…in another hotel. To summarize, it is all smiles until you thread on trap and then they find a perfect excuse to charge you money. Imagine for example if accidentally spill a drink on the mattress: 3.000 baht. Or you break a light bulb: 5.000 baht. I understand they have a low salary but they seem to be greedy creatures waiting for the chance to over charge. Which makes me worry about the safety of my belongings in the room as well.

Good 👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍

Everything is good, near the sea and pub with quiet environment.

Front desk people is very helpful, kindness and patience!!

基本上 價錢是可以的 但管理層 太小氣 非自助早餐 2欵per set選其一 也不錯 但㗎啡或奶茶只是一小杯 添杯要加錢 本來小問題 但 這應該係酒店嘅服務之一 泳池最理想 但這次弄錯咗 定咗A區房間 因要2張床 下次一定要對正泳池房間 比較理想

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