D Eco Wellness Center

This was one of the worst hotel stays I’ve ever had, and it’s shocking that this property claims to be a 5-star hotel on Trip.com. First, the WiFi was atrocious. It didn’t work at all, and I had to repeatedly call the front desk to have it fixed. Even after multiple attempts, the connection was unreliable and slow. For a 5-star property, this is completely unacceptable. The cleanliness was appalling. The room floor was sticky, with visible dirt, and it clearly hadn’t been cleaned properly. Dust coated the surfaces, and the bathroom wasn’t much better—it looked like it hadn’t been maintained for weeks. It felt like staying in a low-grade motel rather than a luxury hotel. The TV didn’t work either. It refused to turn on, and there was no explanation or attempt to fix it. This added to the frustration of having limited in-room amenities and left me wondering how the hotel could neglect such basic facilities. The noise levels were intolerable. Late at night, large groups of tourists checked in, creating chaos in the hallways. Adding to this, the soundproofing in the rooms was awful. Every noise from neighboring rooms, including some extremely “unpleasant” and inappropriate sounds, was clearly audible, making it impossible to relax. The staff were unhelpful and unfriendly. Communication was a big issue as they struggled with basic language skills. For example, when I asked for a toothbrush, the staff simply pointed vaguely somewhere instead of assisting me. This lack of professionalism and hospitality was disappointing and made the stay even more unpleasant. The room’s amenities were outdated and poorly maintained. The furniture was scratched and worn, the air conditioning was loud and inefficient, and the overall condition of the room was far below standard. The hotel claims it was renovated in 2023, but honestly, who knows? Nothing about the state of the room or the facilities suggested any recent renovation. If this is the result of an upgrade, I dread to think what it was like before! This hotel is far from what it advertises and absolutely not worth the price. It needs major improvements in cleanliness, soundproofing, basic amenities, and staff training to even come close to a true 5-star experience. I strongly recommend looking elsewhere for a better stay.

設施：大堂有咖啡廳，很適合早上必須來一杯美式的咖啡星人，吃早餐的地方，也非常乾淨整潔。房間裏面的設施都不錯 衞生：客房很乾凈整潔。 環境：跟馬路邊的酒店對比，這裏很安靜，不會太吵雜。 坐當地的雙條車去哪裡都很方便。 服務：服務人員很nice，交流用英文比較多，很盡心快速地解答問題

這是第二次入住該酒店了，酒店前台熱情，服務主動。客房也沒有像某些差評説的那樣 ，我是覺得挺乾淨的，也寬敞。而且價格非常合適，我住的挺滿意的。我會推薦朋友的。