Favila Condotel - Palm Tree Villas

What an horrible experience! After trying contacting the support desk for a few times because the flight was delayed nobody felt the need to pick up the phone and answer the phone. So after arriving quite late the front desk just said that my room was overbooked! They just wanted to sell it again as they think I would not show up again. Then my 3 year old daughter and me needed to wait for almost one hour for a caretaker to arrive. She keeps saying she didn’t receive a phone call. I was standing next to the guard who tried to phone her so that was a bs. The “solution” they come up with was a km walk with me and my daughter at almost 1 am! My daughter already almost fall asleep and they didn’t feel the need to arrange a taxi or ride to the place I needed to stay. Then the room they offered as a replacement was not okay. The aircon was not working and it was definitely not an upgrade as you would expect as they overbooked us. It was a first class downgrade! They put a fan next to the bed and walked out saying that this is the best they could do… what a horror experience and I would not recommend this hotel. The experience with trip.com was not any better than the hotel. A phone script that they keep repeating on the phone and when you contact them by email they just say can you send me proof as the reception says that the quest was picked up at terminal one… what a joke and how low can you go as trip.com to have a customer support like this.

お迎えが来なかった