Conrad Manila

Spacious room with clean bathroom and toilet, location very convenient to malls such as SMaison and MoA. Staff very friendly and helpful. Room service was pretty good as well

The layout of the hotel is not fitting for a “luxury” hotel like they claim. Their service is only surface level friendly but not helpful at all. Those who have stayed in plenty of hotels would understand that what we need is the hotel staff actually being helpful. I purchased breakfast during check in, I mentioned it many times that it’s for my father who needs to leave early in the morning, the next day we found out the front desk did not register this purchase and my dad told me the staff were super unhelpful and even rude. The check in line was so long yet they couldn’t even do their task right. Another unpleasant surprise is that big hotels usually deliver the items door front, isn’t this part of the service? But Conrad won’t even allow the item to reach their lobby (third floor), let alone deliver it to your room. Lastly, their furniture are so old, like the TV we couldn’t even watch or even close it. Their shower and toilet door keeps smacking onto the glass door Bec of poor structure. All these makes it an unpleasant stay. My first time leaving a bad review ever.

We were given free suite room upgrade which is a great gift and in time for our mom's birthday. She was even given a slice of birthday cake. This made our mom very happy.

Big room, very comfortable bed, nice air conditioning, delicious breakfast, veryz comforting service, and the view and the details in interior design is great. Right next to mall of Asia and ikea, so perfect for shopping. Pretty close to main tourist spots as well.

Clean room, cute Tamaraw plushie collectible, good breakfast selection with really nice coffee, nice pool and gym, spacious changing rooms at the fitness area

Very nice location to get to exhibition in smx the next day, surrounding also very nice.