Hilton Manila

If u have a flight at Terminal 3 NAIA, this Hotel at Newport city is okay. Just simple observation; Service at check-in and check-out is bit disappointing, so slow process, it's bit busy but only 2-3 front desk attendants, to think it is weekend. I notice at express lane but no attendant standing there. Service at security and bellmans are okay but standing most service for me are the pool attendant, Mr Bert & Nil, so much knowledge on the hotel service and very attentive to all pool guests, kudos guys! Room attendants in our floor are friendly and giving smile to guests even we saw them tired are well appreciated. To all other guest coming from other country to book this hotel, prepare Pesos for deposit coz they never accept other currencies in case u will use cash as deposit. Nwei, we'll be back again.

The room service guy has taken my Gillet shaving kit including refill cartridges. The kit worth $30 and is almost nothing, however, that indicates that all costly items must be strictly kept secure. I have no doubts it was the cleaning guy as the kit in the morning was in the bathroom and disappeared after the cleaning. Mind you I was INSIDE the room when it happened!!! Be careful! Keep your belongings very secure!!!! The breakfast is very average, the food is below average. However, the buffet dinner (worth about $100 AUD) was outstanding. The room is clean and tidy. T

The hotel was good and the pool was nice. But I need to ask about the balance that is hold in my credit card, when will be refunded? Because it's already more than 2 weeks and I haven't receive the refunded amount to my credit card. Please reach me through email about this matter. Thank you