Quality Inn Pasadena - Houston East

This has been the worst hotel we’ve stayed. Room had a bad odor, we had reserved for 3 nights but cancelled our reservation because of the smell.

It was a nice location with very sweet and warm receptionist, cleaners, and people in the restaurant feels like we are their family. All of them treated us like we are part of the family. I feel the warm welcome, kindness and very sweet environment. All of them shown their extra care and completed what we needed. I will always recommend them to my family and friends. They’re extraordinary people with wonderful services. You guys are awesome! Keep it up!!!

We arrived and were given room 809 this room was disgusting. The was ha a big hole in the wall, the sofa bed was filthy, the the walls and floors were dirty. This room should had not been rented. We were then given a second room, which was room 804. This room was still dirty, but not filthy like the other one. However, there was no hot water and the shower was clogged up. I had to go and let them know at the lobby and I had to go and shower in a different room which was room 811. This room was OK just like room 804. I highly suggest no one stays here ever. I have pictures to prove it. It’s a shame. I can’t load them on here.